United States Postal Service

2.9
29 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 495 Falls Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
495 Falls Rd, Shelburne, VT
05482, United States

Hours

Reviews

2.9
29 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars
1
1 star
14
  • BS
    Brent & Heather Simons
    Nov 15, 2025
    5.0
    I visit this post office on almost a daily basis for work. They are always very polite and I've seen them be incredibly helpful to other customers. These guys work hard and you can tell they enjoy their jobs. Shoutout to Jim, Radigan, and Matthew!
  • DL
    Dorilee LeBlanc
    Sep 3, 2025
    5.0
    The post office is such a community hub. I always run into so many folks. A highlight is seeing Radigan and Matthew's happy faces. They are seriously ALWAYS smiling and chatty. But guys- come on. Ease up on Jimbob. He's an icon. If you think he's grumpy go take a lesson in dry banter. Hands down- my FAVORITE stop in Shelburne. They always handle my parcels with care and go above and beyond. Three cheers for the three amigos who keep Shelburne post office a place where people ACTUALLY don't mind having to visit. You guys are doing a great job!
  • MP
    Mr. Parker
    Jan 28, 2021
    1.0
    Seven months of incompetence. As mentioned by others Jim is rude, from day one, as is Mickey. I made a complaint on Jim. Location lost a priority package sent from postal location, by a postal carrier, to a postal facility and they said they weren't able to deliver it (to this post office during business hours) and then I needed to reschedule it. I rescheduled the delivery and it has never turned up from November 5th. I have informed delivery, and on at least three occasions I have been told that a package has arrived there and the staff said it isn't there. Ostensibly, it had to be there because it was scanned in, but yet they said they didn't have it. I was further told by Dave that packages delivered by UPS or FedEx or any other carrier do not show up in my dashboard on informed delivery. I picked up three packages the other day at least one of which was sent via post office yet did not appear on my dashboard and they could not explain that. But over the weekend suddenly I was getting blasted with messages from informed delivery telling me I was getting this or had that so I know for a fact they are tampering with my account. They will be held accountable, read further. I have dealt with the Postmaster, Rex,who was, at first, understanding because of that issue and then just recently said that it is me, and not the staff. Unfortunately that is not true, and when I was recording his response he let it slip that he might further impede my mail if I didn't stop my attitude, however my attitude is in direct relation to the poor service that I get at this location. Mr. Rex the postmaster maybe losing his pension because I do have a recorded verbal statement stating he would further impede my mail delivery. I have already complained to the OIG and I'm waiting to hear back from the Postmaster General for Vermont. He further states that everybody raves about his staff which, judging by the reviews here, is clearly untrue. Are you reading this Rex? You're a tool and I hope you have a good savings account out of my taxpayer money,because you're about to lose your job. Make sure nobody's taping you next time when you threaten to impede their mail. GROSSLY INCOMPETENT POST OFFICE.
  • BW
    Buck W
    Nov 13, 2019
    5.0
    I needed to submit my application for a passport. I drove to Elmwood Ave PO and they said I'd need an appointment. I needed it expedited and didn't have time to waste booking an appointment. Went to this PO and the man who waited on me was very kind and helped with submitting my application. Only took about five minutes, if that. I would definitely recommend this PO if you're trying to get a passport
  • DR
    diane rooney
    Oct 14, 2019
    4.0
    I always find all the folks at the desk friendly and helpful. Sorry to hear others may have not had the same experience. I am most grateful to have a post office so close to home.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.