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The UPS Store #6321 in Rutland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Market32.
Many customers praised the staff for being friendly, helpful, and professional, while others reported rude and unprofessional behavior.
Efficiency
Several reviews highlighted the quick and efficient service provided by the staff, making shipping and returns easy.
Inconsistency
There were mixed experiences regarding service quality, with some customers noting improvements while others reported ongoing issues with rudeness and unhelpfulness.
Location Issues
Customers expressed frustration with the store's inconsistent hours and occasional closures during business hours.
Pricing Concerns
Some customers felt that shipping costs were excessively high, leading to dissatisfaction with the overall value.
SG
Sebastian Greenholtz (greenmntmagpie)
6 days ago
5.0
The most friendly, helpful, and quick service I've ever gotten at a UPS store
RA
Raven Averill
Nov 6, 2025
1.0
If I could give this negative stars I would. Absolute worst customer service experience I’ve ever had. Not one single person here knows how to do their job. You ask them the most straightforward question and they can’t comprehend it what you’re talking about. Go anywhere else at all costs horrible business it’s like they’re trying to make it as hard as possible for you.
JW
June Ward
Oct 20, 2025
5.0
The gentleman who assisted me was pleasant, polite, answered all my questions with respect, and solved my problem!!
CP
Carolyn Putnam
Oct 19, 2025
5.0
They are very helpful and always up beat. I really appreciate the employees. Use this store as much as possible v my go to when needed.