United States Postal Service

2.5
109 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5702 George Washington Mem Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5702 George Washington Mem Hwy, Yorktown, VA
23692, United States

Hours

Reviews

2.5
109 reviews
5 stars
34
4 stars
6
3 stars
4
2 stars
3
1 star
62
  • DJ
    D Junio
    Oct 4, 2025
    1.0
    Went on the third of October to pick up our hold mail. We were supposed to have a package so my wife sent me back in to pick it up. The response I got was only if I have the tracking number can they look it up. I didn’t want to hold up the line so I left. Tracked the number and it states that the customer has place a hold and that it is being held at the Grafton facility. That is where I picked up my hold mail. We figured it would come in the mail the next day. Nope! It came with a group of held mail that apparently wasn’t given to us when we went yesterday. ??? Today my wife went to the mailbox to check for the package. It wasn’t there. Just the other mail that was on hold and the card you sign to place the hold. All they give you is an 800 number on there web page. No luck speaking with a human that can understand English. Really tired of the run around!! I would really appreciate competent professionals that knew what they are doing.
  • HM
    H M
    Sep 10, 2025
    5.0
    natasha was so so helpful and so polite!! she helped me get my mail situation figured out quickly and also called back to ensure i knew what was going on!
  • NK
    Nancy King
    Sep 4, 2025
    5.0
    Went to this location and requested a passport for my mom. It was past the scheduled time frame. Clerk said she would find out if someone would be able to help. Another clerk came out and said she would help us even though it was her lunch time. She went above and beyond to help us get the process going and she was very polite and easy to work with. I don't know if I can name names but I hope she will get this feedback. My 88 year old mother really appreciated her efforts to get this done so she could go and see her daughter later in the month. Thank you so much for your help.
  • AH
    amy hinshaw
    Sep 2, 2025
    1.0
    I have changed my address 5 times between online and in person and they STILL aren't forwarding my mail. They forward it for 2 to 7 days and then it stops showing up again. Sure enough, the mail is at the old address.
  • AA
    Adam
    Aug 22, 2025
    1.0
    0 stars

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.