The UPS Store

Reviews

• JH

  Jon Hinkofer

  Apr 7, 2026
  1.0
  They used to have two nice guys working here now and now they have one. Long line. I won’t be back
• KR

  Kim Roman

  Apr 6, 2026
  5.0
  Mark was awesome to deal with. He packed several large items for me and I appreciate the care taken to ship these items.
• HH

  Heather Habaqe

  Mar 5, 2026
  1.0
  Manager Mark- this establishment is crooked. We went in as a business needing a location. After an issue with licensing 4 days later we realized there was no need for the box or address. This manager refused to consider that we did not need the box and only pointed to the black and white 6 page document stating it clearly shows no refunds yet noted it also stated things are subject to change- maintaining rigidity with no adjustments consistently stating we were being argumentative because we were asking for him to alter the account to reflect what we have used or reduce the timeframe to lessen the amount. I could consider paying for 3 months as this seemed a logical option but manager Mark consistently refused any other ideas besides closing and losing the money- again this box will never be used but we had to pay over $200.00. I will ensure to reach out to the better business bureau but strongly encourage everyone, especially small businesses starting out to use a different location or any other place!
• RD

  Random Dancing

  Feb 2, 2026
  1.0
  I found out the employee's name and his name is Mark. He is extremely rude to customers, also stated by other reviewers here. They're not wrong at all. He is condescending as hell. He also claimed that they charge to tape up a box which is completely untrue. He was practically begging me to buy a whole roll of tape just to tape up one box. I go to the Tacketts location all the time and not once have they ever charged me for taping up my box. I won't go into detail about why I was there but just beware of Mark. He's extremely rude. I actually advise you not to go to this location just so you don't run the risk of interacting with him. He talks to you like you're stupid and has this weird tone and he knows exactly what he's doing when he does that. As soon as you start to ask even one simple question you can tell he gets "annoyed" immediately, as if it's not his job to do so. This is why I usually go up to Tacketts but I went to this one for whatever reason and I instantly regretted it walking out. I went to the Tacketts location after only buying the box after he tried to rip me off (had to ship an item out) and I saved over 6 dollars. Beware of mark and this location on Merchant...Oh and his breath is really bad. He needs to get some breath mints or something. I was at a distance from him and could still smell it. (not even trying to be insulting, I'm being dead serious)
• LM

  Lewis Matthews

  Jan 15, 2026
  5.0
  The associate greeted me quickly and answered pricing questions I had about scanning vs faxing. The associate was very confident & quick, had my transaction completed quickly. This location is organized & not cluttered.