United States Postal Service

2.0
331 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3360 Post Office Rd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
3360 Post Office Rd, Woodbridge, VA
22193, United States

Hours

Reviews

2.0
331 reviews
5 stars
65
4 stars
14
3 stars
11
2 stars
20
1 star
221

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Numerous reviews highlight severe understaffing, leading to long wait times and inadequate service.

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.

Delivery Problems

Frequent complaints about lost packages, incorrect delivery statuses, and delays in mail processing were noted.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members.
  • EM
    Erica McMillon
    Dec 29, 2025
    1.0
    This place always has a line of about 30 - 40 guests with 1 person at the register. The person at the register always has an attitude. The short bald gentleman. You wait over 30 - 50 mins to get to front & finally I walk to the register & he just shakes his head no. I said are you not ready & he says I’m closed. Closes his register & now we all need to wait until the next cashier to come take another register. This is ridiculous. I wish they would close all USPS already & just keep UPS, FedEx & DHL who are all way more efficient than USPS!
  • JH
    Jeffrey Homan
    Dec 18, 2025
    2.0
    Not enough workers
  • MH
    Miya Hodges
    Dec 5, 2025
    1.0
    I am extremely disappointed with the service at this USPS location. I submitted a change of address request over a month ago, and I just received the confirmation notice yesterday — more than 30 days later. Not only was my request processed ridiculously late, but the notice also claims my change was made on November 19th, which is completely false. I submitted my request well before that date. To make matters even worse, they spelled my name wrong, so now I have to go back in person to fix their mistake. This entire process has been inconvenient, unprofessional, and unnecessarily time-consuming. There is no reason a simple change of address should take over a month and be done incorrectly on top of that. 👎🏾
  • MM
    Mallorie Marino
    Nov 30, 2025
    5.0
    Thank you SO much to Mervin who helped to find my missing package and followed up with me!! It was an important Christmas gift for my kids that I couldn’t buy again, so I am very grateful 🥰
  • CS
    Conrad Smith
    Nov 28, 2025
    1.0
    Richard, is a jerk. I brought in about 2 dozen packages to ship. He complained that it would take too long. Lectured me about shipping options that didn't work for me twice after I explain how they didn't work for me. Then he tossed my packages, that were marked fragile, like he was playing cornhole. When I asked him to be more gentle. He explained how they don't do fragile with packages anymore... he was a jerk and reinforced why I avoid this post office. It's worth driving to Bristow for half decent service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.