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The UPS Store

4.5
(652 reviews)

Business Details

15000 Potomac Town Pl, Woodbridge, VA
22191, United States
(703) 878-6575

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6656 in Woodbridge offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Woodbridge, Va.

Details

  • DeliveryNot available

Location

The UPS Store
15000 Potomac Town Pl, Woodbridge, VA
22191, United States

Hours

Reviews

4.5
652 reviews
5 stars
560
4 stars
12
3 stars
4
2 stars
5
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and professional, with many specific mentions of employees like Amir, Dexter, and Rylee going above and beyond to assist.

Efficiency

The store is noted for its quick service and well-staffed environment, allowing for minimal wait times even during busy periods.

Problem Resolution

Several reviews highlighted the staff's ability to effectively resolve issues, such as lost packages or shipping errors, demonstrating a commitment to customer satisfaction.

Mixed Experiences

While most feedback is positive, there were a few complaints regarding pricing for services and isolated incidents of unprofessional behavior from some staff members.
  • DD
    Derek
    Feb 6, 2026
    5.0
    I recently shipped an item from this location and made a slight mistake when verifying the address. Once I realized my mistake a few days later, I called and spoke with the store manager, Amir, who was very professional and courteous throughout the whole process. Amir was able to get in touch with the correct UPS hub in CA, stop the process of the item being returned to me and was able to correct the address and have the package continue on to its original destination. This experience was a pleasant reminder of why always ship with UPS. Try getting this type help from the Postal Service.
  • JA
    Janny A
    Feb 2, 2026
    5.0
    So easy to return Amazon purchases here. I was in and out. Thank you. 2/2/2026 at 1:43 pm
  • TA
    Tierra Ausbrooks
    Jan 20, 2026
    5.0
    the gentleman that helped me was very kind and insured that my items were packed properly and he was gentle. i had an issue with payment and the team checked on me periodically to insure i was okay. besides the man that helped me, the other workers were being very kind and patient to the other people they were assisting.
  • SR
    Shelley Rider
    Jan 16, 2026
    5.0
    Amazing experience at this UPS Store! I came in needing help shipping several large boxes internationally after being turned away by USPS, and the staff here completely saved the day. They were incredibly patient, kind, and understanding throughout the entire process. They even let us borrow a platform cart so we could bring all our boxes in at once, which made a huge difference. When we realized one box exceeded the weight limit, they allowed us to open and redistribute items into other boxes without any hassle. Despite how time-consuming our situation was, they handled everything calmly and professionally while still helping other customers. Huge shoutout to Dexter, who helped us most of the time and was absolutely fantastic. His patience and willingness to go above and beyond made a stressful situation so much easier. Highly recommend this location if you need reliable, compassionate service, especially for international shipping!
  • OR
    Orphans To Royalty
    Jan 12, 2026
    5.0
    Wow, fantastic service. Didn't even take a minute! I went to go use the self service return kiosk and a man politely offered to help me at the desk. 3 other employees were already helping others. Well staffed and all super helpful!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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