Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5219 Monticello Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5219 Monticello Ave, Williamsburg, VA
23188, United States
Hours
Reviews
2.7
145 reviews
5 stars
48
4 stars
11
3 stars
4
2 stars
7
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness, unhelpfulness, and a lack of professionalism.
Efficiency
Customers frequently mentioned long lines and slow service, with complaints about inadequate staffing during busy times.
Delivery Issues
Numerous reviews highlighted problems with package deliveries, including misdeliveries, packages left in unsafe locations, and failure to deliver altogether.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and efficiency, indicating that there are positive interactions to be had.
- JJJessebobDec 13, 20255.0It’s a nice post office facility. There’s usually parking available. The service was fast.
- CACatherine AndersenNov 26, 20255.0Very supportive cause I was sad
- RURedacted UnknownOct 2, 20251.0Lines are sometimes long. Pre done packages and labels are better to just drop in the box. But also an event happened a long while back and I forgot to leave a review for it so i will do so now. Both me and the person I was with still remember this event at this location. I usually dont like going to the counter for help but needed to one time. The guy at the counter who was handing my stuff started making weird comments I guess trying to "compliment" me and the person I was with. He started trying to compliment us, ask if were related, said we were pretty, then proceeded to say he likes "oriental girls" (this is not a compliment or an endearing term this term objectifies us). Why on earth would this employee think its ok to start making weird comments I dont know. But him holding the package with my name and address on it was also not comforting. I just went with it and didnt cause a scene because I just wanted my mail sent and he could see all my home information so I didnt want to make him mad. I have avoided the counter ever since and try to use outside drop off with re done labels just to avoid him. I dont know his name or if he still works there after all this time but that made us want to avoid going in at all cost. Please dont hit on people just trying to send mail. And oriental isn't a compliment. Also on another visit we had a passport appointment to get them done and the 3 of us there waited way past our appointment and just gave up and left after sitting in the main area for a long time. We had to be somewhere else and didnt have time to just hope to be seen even though our appointment time had passes. Just went to another place instead that happily got us in and out with everything completed.
- JBJessica BryantSep 21, 20251.0Not a human in sight. It’s all self service. I’ll NEVER go back!
- RBR BJul 19, 20251.0Not that reviews matter here but I’ll still leave one. This location has the most unfriendly employees working here. I didn’t get to see the name tag of the person that did my transaction because her braids were covering it (I’m sure on purpose) but she has the nastiest attitude and should not be working with people (black woman with glasses and braids) Her and a woman named Rachel were working together and neither cracked a smile nor a hello. Both seemed miserable to be there and very unwilling to help customers. I’d be so embarrassed to know I hired employees like this. They seemed reluctant to tell customers that there was a surgery at the bottom of their receipts. I encourage everyone to take that survey and just maybe something will be done about this location and their very rude and unwelcoming employees. Multiple people had to step out of the line and get back in it because they refuse to actually help customers, they make you get out of line and figure out what to do on your own. You’d think that Williamsburg being such a nice town that we’d have decent service workers here and NOPE unfortunately these places are so desperate for employees that they’ll hire whatever applies to work there.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Williamsburg, VA?
It is located at 5219 Monticello Ave, Williamsburg, VA 23188.
What are the operating hours for this USPS location?
Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, thousands of Post Offices accept first-time passport applications, including this location. Please complete and print your passport application before applying.
Do I need an appointment for passport services?
Yes, most Post Offices offering passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
Does this location provide passport photo services?
Yes, but you must make an appointment using the online scheduler for first-time passport and photo services.
How much does a passport photo cost at the USPS?
The current fee for a passport photo at USPS is $15.
Can I reserve a PO Box online for this Post Office?
Yes, you can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes. Access hours vary, so please check with your local Post Office for details.
What are some nearby places to visit around this USPS location?
Nearby you can find Kingsmill Jewelers for shopping, Starbuck's coffee shop for a quick break, and Celli's Chocolate Chips bakery for treats.
Where can I get additional mailing and shipping services near this USPS?
You can use the UPS Access Point location nearby for courier and delivery services or visit other nearby post offices like the Williamsburg Monticello Branch US Post Office.
Are there service providers near the USPS that can assist with eye care or legal services?
Yes, nearby are Mid-Atlantic Eyecare Williamsburg AVI and Advanced Vision Institute for eye care, and Patricia Palmer Nagel for legal services.