United States Postal Service

2.4
219 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2509 George Mason Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2509 George Mason Dr, Virginia Beach, VA
23456, United States

Hours

Reviews

2.4
219 reviews
5 stars
64
4 stars
12
3 stars
3
2 stars
14
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised specific employees like Anthony and Lou for their helpfulness and friendliness, while others reported rude and unhelpful interactions with staff.

Wait Times

Numerous reviews highlighted long wait times and understaffing, leading to frustration among customers.

Package Handling

Several customers expressed dissatisfaction with lost or mishandled packages, indicating a lack of reliability in package delivery.

Overall Experience

While some customers reported positive experiences, many others described the location as chaotic and poorly managed, with a significant number of negative reviews.
  • KR
    Kate Roenker
    Dec 15, 2025
    5.0
    Never encountered such helpful and nice post office workers! The two men who regularly work in here the best. The younger gentleman last time I was in went above and beyond to help me send my package to Australia and saved me $30 on shipping. Great overall experience every time I come in here!
  • LE
    linda espiritu
    Dec 12, 2025
    5.0
    Anthony is great! He was very helpful and so cheerful. The post office was very busy but he took the time to help me get the right box for my package. He really made me feel like I was valued and I really appreciate that.
  • DF
    Debbie Field
    Dec 6, 2025
    5.0
    The staff was friendly and quick, even though they were very busy.
  • SS
    Sabreen Saad
    Dec 6, 2025
    5.0
    Not sure why the reviews are so terrible... but Anthony and Lou are fantastic help to me every time I come in (which is a lot). They're informative and so pleasant! I drive 20 minutes just to bring them my packages because this is the best location in VB.
  • HH
    helen huang
    Nov 26, 2025
    1.0
    trash service!terrible!so mean!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.