Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2109 Thoroughgood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
2109 Thoroughgood Rd, Virginia Beach, VA
23455, United States
Hours
Reviews
2.1
169 reviews
5 stars
34
4 stars
11
3 stars
5
2 stars
10
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, particularly from management, leading to frustration and dissatisfaction.
Staffing Issues
Numerous reviews highlighted understaffing, resulting in long wait times and slow service, especially during peak hours.
Delivery Problems
Customers frequently experienced issues with mail delivery, including lost packages, misdelivered mail, and lack of follow-up on delivery status.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall sentiment indicated a lack of consistent quality in service.
Organizational Challenges
The post office was described as disorganized, with complaints about lost requests for mailbox keys and unaddressed customer concerns.
- TSToWanda Samuel5 days ago1.0I am not getting my packages at all. Mail is not being delivered properly. How does a package get delivered to a non existent parcel locker with someone else's signature on it?
- LALuis AraujoOct 1, 20255.0Very good service I had no idea on what I was doing and they helped me all the way very friendly and fast thank you so much miss lopez
- DBdonald bostSep 22, 20251.0Not sure how one can "deliver" a package in Virginia Beach, that DOESN'T exist in Virginia Beach!!!
- TTTashaAug 13, 20251.0I had an extremely frustrating and unacceptable experience with the manager ( S. Lopez is the name she gave). From the moment our interaction began, she was rude, impatient, and dismissive. Rather than listening to my concerns, she spoke over me, rushed me, and treated me as if I had no idea what I was talking about. I was simply trying to explain that I hadn’t been receiving my mail, and that I had received a USPS letter at my old address with a confirmation code that wasn’t working in the system. Instead of allowing me to fully explain the issue, she kept cutting me off repeatedly and made no effort to understand or assist. Her tone was condescending and unprofessional throughout the entire conversation. This is not how any customer let alone someone asking for help with a legitimate issue should be treated. The lack of basic courtesy and respect was astonishing, especially coming from someone in a management role. If this is how customers are handled, it speaks volumes about the leadership. I left the interaction feeling disrespected, ignored, and completely unsupported. This experience was entirely unacceptable and needs to be addressed.
- RGRafael Ocana GalbraithJul 7, 20251.0Slow as molasses and only one person working
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 2109 Thoroughgood Rd?
You can send mail and packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Does this USPS location accept first-time passport applications?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and most locations can also take your passport photo.
Do I need an appointment for passport services at 2109 Thoroughgood Rd?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service at 2109 Thoroughgood Rd?
The Post Office is open Monday through Friday from 8 AM to 5 PM, Saturday from 10 AM to 2 PM, and closed on Sundays.
Can I get a passport photo taken at this USPS location and how much does it cost?
Passport photo services require an appointment at this location, and the fee for a passport photo is $15.
Is it possible to rent a PO Box at this Post Office?
Yes, you can rent a PO Box at this location. You can check availability and reserve online, then complete your setup in person.
Can I access my PO Box in the lobby after regular hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with the local Post Office for specifics.
What nearby services can I find around the United States Postal Service at 2109 Thoroughgood Rd?
Nearby you can find services like Christian Buys Houses (real estate), HVAC Warehouse (plumbing and HVAC), and Virginia Beach Paddlesports (outdoor gear).
Are there other postal centers near the USPS at 2109 Thoroughgood Rd for alternative shipping options?
Yes, nearby are another United States Postal Service location, US Post Office, and a UPS Access Point location for additional shipping and mailing services.
What leisure or personal care services are available near the Post Office?
Near the Post Office, customers can visit Lotus Massage and Spa for massage therapy, N The Cut Barbershop for grooming, or World Famous Blue Horseshoe Tattoo and Piercing for body art.