Brand Certified
United States Postal Service
3.4(238 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1225 Kempsville Rd, Virginia Beach, VA
23464, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1225 Kempsville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
1225 Kempsville Rd, Virginia Beach, VA
23464, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.4
238 reviews
5 stars
131
4 stars
10
3 stars
8
2 stars
13
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Martha and Gail for their exceptional service.
Efficiency
Several reviews noted quick service for passport applications and other transactions, with many customers reporting being in and out in under 10 minutes.
Inconsistency
There were complaints about inconsistent service, including rude behavior from some staff members and issues with appointment scheduling.
Accessibility Issues
Customers expressed frustration with the location's accessibility and the closure of self-service drop boxes, making it inconvenient to drop off mail.
Communication Problems
Multiple reviews mentioned difficulties in contacting the post office by phone and issues with the USPS website affecting service.
- AHAlex Hutcheson2 days ago5.0My passport appointment here was great. The appointment started on time, the staff were professional and friendly, and they even did a good job taking pictures of my kids. The whole process was fast and efficient. If you need a passport in the Virginia Beach or Norfolk area, I would highly recommend making an appointment here.
- DNDamon Nicholson6 days ago2.0i come to this location for work with the same exact request every time and the staff always give me conflicting information. It takes over 10 minutes each time for someone to figure out the correct protocol
- MMMishelleFeb 25, 20265.0100% the best post office in town! The work ethic here is above and beyond. The staff are knowledable and happy to help. Thank you all for being awesome.
- RSRami SamaanFeb 23, 20261.0A package should not be delivered back to the receiver when it’s a certified mail. You guys are getting mixed up and someone should be held accountable.
- SLShelly LandFeb 22, 20265.02/9/2026: I had a great experience with Chappell! Welcoming, great energy and good humor. A true asset to this location!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service location on Kempsville Rd?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and access other mailing and shipping services.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the Kempsville Rd USPS location?
Open Monday to Friday from 7:30 AM to 5:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.
Can I reserve a PO Box at this Post Office online?
Yes, you can search for availability and reserve a PO Box online at the USPS website and then complete setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check locally.
What nearby restaurants can I visit before or after my trip to the Post Office?
You can check out Chanello's Pizza for Italian, Pho Viet for Vietnamese cuisine, and Cinema Cafe for American dining and cinema experience nearby.
Are there fitness centers near the United States Postal Service on Kempsville Rd?
Yes, you can visit Natural Bodyz Fitness 24/7 Kempsville and Anytime Fitness nearby for gym and fitness activities.
What nearby services can assist with printing or shipping needs besides the USPS?
PostNet offers printing and shredding services, and UPS Authorized Shipping Outlet is available for additional courier and shipping options close by.
Can I find convenient pharmacy or wellness options nearby?
Rite Aid pharmacy and Oasis spa for massage and beauty treatments are located near the Post Office, offering convenient health and wellness services.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website