Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 550 First Colonial Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
550 First Colonial Rd, Virginia Beach, VA
23451, United States
Hours
Reviews
3.1
106 reviews
5 stars
48
4 stars
4
3 stars
6
2 stars
5
1 star
43
- SRsanjar RazakovNov 4, 20251.0Absolute dump. Terrible customer service. Terrible attitude. Took my mail back before sending it out because the worker made me feel like that mail was going to be lost.
- ACAnthony CortezOct 20, 20251.0I had an unpleasant experience with an employee named Brian, older guy with glasses on and who claims to be the manager at this postal office. His behavior toward me was unprofessional and made me feel disrespected and racially profiled. He spoke in a dismissive and condescending way that seemed to treat me differently from other customers. This kind of conduct is unacceptable, especially in a public service position where fairness and respect should be the standard. I hope USPS reviews his behavior and provides additional training to ensure that all customers are treated equally and respectfully, regardless of their background, and more importantly, skin color!!!
- JCJordan CostleyOct 16, 20251.0I normally don’t leave negative reviews, but this experience was disappointing enough that I feel it deserves attention. I arrived at this location about 2–3 minutes before closing (5:00 PM) with three prepaid, labeled packages ready to drop off. As soon as I stepped inside, an employee named Brian said, “This is some bullshit,” and then told me he wasn’t taking my packages because he “didn’t have room.” My fiancée came in with a second box while I explained that everything was already labeled. He asked again, “Are they already labeled?” — almost as if he was looking for an excuse not to accept them. While we were talking, he continued to argue instead of just letting me drop them off. By the time he finished talking, it turned 5:00, and he used that as a reason to refuse my third package, telling me to “bring it back tomorrow.” When I said the situation was ridiculous, he snapped that he was “alone,” as if that justified the attitude. I understand it was the end of the day and that being short-staffed can be frustrating, but that doesn’t excuse being rude, dismissive, or unprofessional toward customers — especially when I was on time and just needed to drop off prepaid boxes. USPS is usually dependable, but this encounter left a really bad impression. Management should address customer service and staffing at this location to prevent experiences like this in the future.
- SHSarah HinesOct 4, 20255.0Always a pleasant experience. Such kind and helpful staff.
- TKTodd KoenigSep 26, 20251.0USPS is so poorly run, it’s sad.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 550 First Colonial Rd?
At this Post Office, you can send mail and packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and many locations also provide passport photo services. Be sure to complete and print your application form before your visit.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment through the USPS online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours of the Post Office at 550 First Colonial Rd?
Monday to Friday, it is open from 8:30 AM to 5:00 PM; Saturday from 9:00 AM to 2:00 PM; and it is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve available PO Boxes online securely at the USPS website and complete your setup in person at the location.
Is there 24/7 access to PO Boxes in the lobby?
Most USPS locations offer 24/7 lobby access to PO Boxes; however, access hours may vary, so check with this Post Office for exact times.
Are there any nearby restaurants where I can eat before or after visiting the Post Office?
Yes, nearby you have Kao Thai Restaurant, Tida Thai Cuisine, Hot Pot 757, Wang Jiang Lou, and Shogun Japanese Steak House and Sushi Bar, all within convenient distance for a meal.
Which nearby places could help me with related shipping or delivery services?
Nearby, there's a UPS Access Point location that offers courier, shipping, and post office services, which might be helpful for your shipping needs.
Are there any beauty or wellness salons close to the Post Office?
Yes, DB Nail Studio, My Salon Suite, Alex XO Hair Art, and The Beauty Bar Expo are among several nearby beauty salons and spas you can visit in the area.
Where can I find postal or mailing supplies around the area?
Besides the United States Postal Service at 550 First Colonial Rd, nearby places like the UPS Access Point location can assist with shipping supplies and services.