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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4831 Columbus St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
4831 Columbus St, Virginia Beach, VA
23462, United States
Hours
Reviews
2.0
338 reviews
5 stars
65
4 stars
16
3 stars
11
2 stars
11
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of helpful and rude staff, with many customers experiencing unprofessional behavior and poor service.
Package Issues
Numerous complaints about lost packages, misdeliveries, and unreliable tracking, leading to frustration among customers.
Staffing Problems
Customers noted long wait times due to understaffing, with some expressing concern over the efficiency and professionalism of the employees.
Facility Conditions
The post office is criticized for its poor maintenance, including broken drop boxes and inadequate facilities to handle customer volume.
- JMJennifer McGowan2 days ago5.0I just moved into the neighborhood and had to set up keys for a mailbox and hold mail. Both times the PO was BUSY, but i was in and out quickly. The staff is fast at what they do and have been friendly and knowledgeable.
- MTMorgan Taylor3 days ago1.0Absolutely terrible. Had a line of over 35 people with one employee. She was forced to clock out before the second employee came back from lunch break. Additional employee came in about 40mins in (looking surprised at the line/lack of urgency) but would only help those picking up a package. I was there for over an hour to simply get stamps because of the poor shift management on a Friday afternoon. The one worker who stayed as long as she could/10 hrs was kind however, this is not a review of her, but of coverage management.
- HCHampton Roads Home & CommercialJan 4, 20265.0Always busy but they have the friendliest staff. And all of their staff has been there a long time so it's really nice going in there and them calling you by name. They also are very knowledgeable about pricing and everything to do with shipping.
- SCStephen ClarkDec 10, 20251.0Highly unprofessional staff, gaslighting customers if they have any sort of request and sharing unwelcome and unwanted political views for all on the floor to endure.
- LMLady MDec 6, 20251.0I have never filed a complaint before but these people are highly unprofessional. I was suppose to have a package delivered that had to be signed in order to be delivered at 6:50 pm yesterday which was stated on my email I got from them. Instead of coming 6:50 pm, they came at 10:45 a.m. and I wasn't at home to sign for it because I was at work. They then send me an email saying sorry we missed you, reschedule your delivery. So I went on there website and did just that. They had an option for customer pick up, so that the option I chose, then they had me to pick a date and time when I would be picking it up and I put that I would pick it up on 12/6/2025 at 1pm. I then call customer service to confirm that they have me down in the system as picking my order up 12/6/2025 at 1pm and they said yes and sent me a reminder of picking my order up from the post office on 12/6/2025 at 1pm. I go up there today, get there at 12:30 give them my tracking number, show them the email, along with my ID and they tell me that my package isn't there that it's out for delivery again and Im like WHAT? Why would it be out for delivery when I specifically said and got it confirmed that I was picking it up. So then I had to cancel my plans to rush back home and sit here like a hostage to wait for the post man to redeliver my package because signatures is required. I am highly upset and frustrated because this shouldn't have happened if they followed procedure and redelivery instructions.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 4831 Columbus St?
This Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Is an appointment needed for passport services here?
Most passport services require an appointment scheduled using the online scheduler; limited walk-in hours are available at select locations.
What are the Post Office hours at 4831 Columbus St?
Monday to Friday: 8:30 AM to 5:00 PM; Saturday: 10:00 AM to 2:00 PM; closed on Sunday.
Can I get a PO Box at this location, and how do I sign up?
Yes, you can apply for a PO Box online or in person with two valid IDs and a completed application form.
Are the PO Boxes accessible after hours at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes; check with this location for specific hours.
How much does a passport photo cost at this USPS?
The fee for a passport photo is $15.
What nearby places can I visit before or after my trip to the USPS at 4831 Columbus St?
Nearby you can visit Walmart Supercenter Virginia Beach - Virginia Beach Blvd for shopping or grab a sandwich at Subway.
Are there other postal services nearby this USPS location?
Yes, there are several nearby postal offices including another United States Postal Service location and US Post Office buildings.
What services near this USPS might assist with home improvement or repairs?
Nearby services include Virginia Backflow Service for plumbing, Levin Contracting for roofing, and Mid-Atlantic Building Services for construction needs.