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The UPS Store #5721 in Virginia Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kroger Shopping Center Located Next To Tropical Smoothie.
Feedback is mixed; while many customers praised the friendly and helpful staff, several reviews highlighted rude and unprofessional behavior from specific employees, particularly Jen.
Efficiency
Most customers reported quick and efficient service, even during busy times, although some experienced delays and issues with staff training.
Cleanliness and Environment
Some customers noted unpleasant odors in the store, which detracted from their experience.
Staff Knowledge
While many staff members were described as knowledgeable and helpful, there were instances where customers felt misinformed or inadequately assisted.
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Dee Wheelsun
Feb 7, 2026
5.0
This place cool with me .. been coming here for years... great place for drop off of amazon packs and more , respectfully Red Head Dread! Lol
CM
Cj Matthews
Feb 2, 2026
1.0
Jen made me feel discriminated against. Won’t ever return. Hope management deals with this.
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G G
Jan 2, 2026
1.0
Woman working today 1/2/26 4pm was so rude and impatient with me. UPS must have low standards for customer service. I brought in 2 items that needed to be “customer packed” and usually I bring in shipping bags for those, she rushed and said she was going to charge $1 for each piece of tape to close them. I tried to pause her because I’d rather do that on my own- also I’ve never been charged for that before. She declined my request to not go through with that purchase and I was charged $2 which I basically had to agree to. I told her at the end I did not want to go with that option since I have tape at home. She made a comment about me thinking about buying things online and needing to return them, basically putting me in my place. I was speechless. Customers noticed and apologized on my way out. One star for actually getting my packages where they need to go.
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Judith Johnson
Dec 19, 2025
5.0
I've been going to this UPS store for over 10 years now and I always find them willing to do even the smallest request with courtesy and care.
MF
Micah Felkins
Dec 17, 2025
5.0
Even with only one register open, a line out the door, and the Amazon Returns kiosk down, the staff provided truly great customer service. They took the time to help set up my returns and kept the process moving smoothly. Despite how busy it was, I was helped promptly and with professionalism and kindness. Really impressed with how well they handled everything.