The UPS Store

Reviews

• LL

  Landyn

  Nov 14, 2025
  1.0
  This has been, by far, the worst UPS experience I’ve ever had. They overcharge for everything, speak to customers disrespectfully, and are incredibly rude. I came in today to return an item and was told I had to purchase a box for almost $6. On top of that, they added unnecessary charges for simply handling the box, putting tape on it, and “labor,” which added nearly $16 to the total. When I called to understand these charges, I was met with even more disrespect. The staff at this location is unacceptable, and UPS needs to address it. The negative reviews about this store are absolutely accurate. Terrible hiring and terrible customer service.
• SO

  stephen oconnell

  Aug 26, 2025
  5.0
  The Staff is and are so Excellent in helping everyone thank you
• TV

  Tom Veihdeffer

  Jun 4, 2025
  1.0
  Used to be a postal box customer. Went in today and Eric waited on me. He was very, very rude to me and other customers and other employees. I took Cox business boxes shipped in error and he clearly wanted no part of it. Made me unpack them, take empty boxes and wound up pushing the boxes off the counter and hit me. Will never visit this location again.
• PP

  Pickle Pikelnino

  Jun 4, 2025
  1.0
  You need to do better. This is the craziest and worst interaction I HAVE EVER had with UPS. I needed a package delivered very quickly. I paid for overnight air to receive this package which was needed for a “no miss.” Event. Due to aircraft delays in NY, the package was delayed. But arrived at THE PROCESSING CENTER in VB the morning that I needed it. No problem, figured I could pick up in person. The customer service line, which connected me to a nice lady in India, could not help me. She referred me to your UPS store. I went to your store, all I needed was the location of the Virginia Beach processing center, where my package had been scanned…the staff was totally clueless where packages go after they leave your store. The have absolutely zero concept how the UPS SYSTEM works, despite having UPS emblazoned on their uniforms. When I asked for help, I was referred to the same team in India that couldn’t help me. They can’t tell me where the processing center is. When I inquired from your team to take me through the process of how they receive a package and ship it, presumably to the VB Processing Center, I might has well have been talking to a wall, that mouth breathes, and has a vacant look in its eye. So then I figured out, there is a customer service line store employees can call to locate a package, but since it wasn’t their package (I’m only your customer, and have been for years), they refused to call big UPS because apparently they’ll get into “trouble.” What the heck are you guys doing, and why should I ever use your store ever again to send packages? Your guys have zero clue how UPS works…I’ll find another store where the employees understand what happens with packages…even if it means I have to drive further to another FRANCHISE! TERRIBLE AND SHAMEFUL AND SUPER UNPROFESSIONAL. Your team comes to work everyday ships and receives packages all day long, and to them it’s pure magic.
• VT

  vanessa talancon

  Jun 2, 2025
  1.0
  Came here tonight with a drop off return. My packages weren’t taped in the bag but I did have the sticker labels with each one. As soon as I walked up and the employee Jenna didn’t say hi which is fine but as soon as she saw that my bag wasn’t taped and label was not on the package she gave me the most annoyed look and rolled her eyes. I immediately walked over bought my own tape and did it myself. I wasn’t trying to be inconvenient to anyone.

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