The UPS Store

3.1
173 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2788 in Virginia Beach offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Greatneck Village Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1340 N Great Neck Rd, Virginia Beach, VA
23454, United States

Hours

Reviews

3.1
173 reviews
5 stars
88
4 stars
2
3 stars
0
2 stars
4
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees, including the owner.

Efficiency

Several customers noted quick service and minimal wait times, although some experienced issues with staff being overwhelmed or unhelpful during busy periods.

Store Management

There are complaints about inconsistent management practices, particularly regarding staff behavior and adherence to posted business hours.

Positive Staff Recognition

Specific employees, like Ty and Destiny, received high praise for their exceptional service, contrasting with negative experiences reported with other staff.

Location Issues

Customers expressed frustration over the store's inconsistent hours and reliability, with reports of being closed before advertised closing times.
  • BB
    Betsy Bryan
    Nov 24, 2025
    1.0
    Do not go to this UPS store I have never been spoken to so rudely in my life. That lady should be fired… it’s not my fault you are working while clocked out because of the incompetence of your other colleague…
  • JO
    Julie Oatis
    Nov 19, 2025
    5.0
    Great service, quick, easy to do business with.
  • EE
    Elizabeth
    Nov 17, 2025
    5.0
    I recently visited the UPS Store on Great Neck to send gifts to my relatives for the holidays, and I can't say enough good things about Destiny, who assisted me. I was pretty flustered with all the packing and shipping details, but Destiny was extremely patient and kind throughout the entire process. She helped me package my items carefully, walked me through all of the pricing information, and made sure I understood every step. Her sweet and understanding attitude truly made a stressful situation much easier for me. Thank you, Destiny, for your outstanding customer service and for going above and beyond to help your customers!
  • KB
    Kevin Briggs
    Nov 12, 2025
    5.0
    Big shout out Amore. Terrific employee terrific customer service thank you for your help
  • JN
    Jules nvb
    Nov 6, 2025
    5.0
    I love this store and the efficient ladies who are working hard there!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2788 in Virginia Beach offer?

The UPS Store #2788 offers shipping, packing, printing, document finishing, mailbox services, notary, shredding, faxing, and more.