United States Postal Service

1.9
126 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 200 Lawyers Rd NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Lawyers Rd NW, Vienna, VA
22180, United States

Hours

Reviews

1.9
126 reviews
5 stars
23
4 stars
5
3 stars
3
2 stars
3
1 star
92

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unprofessional behavior from staff, particularly in the passport office.

Customer Service

Frequent complaints about poor customer service, including unhelpful responses and lack of assistance.

Service Reliability

Numerous issues with lost mail and packages, as well as inconsistent service experiences.

Management Issues

Concerns about inadequate management and lack of support for staff, leading to poor customer interactions.

Mixed Experiences

Some customers reported positive interactions, highlighting helpful staff members amidst the overall negative feedback.
  • AW
    abigail westerby
    Oct 9, 2025
    5.0
    I used the self kiosk wrong and the lady, dieu I think was her name, helped me fix my mistake! She was very nice!
  • IC
    Inyong Choi
    Oct 2, 2025
    5.0
    Dieu was highly professional with passport process. Thank you.
  • AE
    Ashley Evernham
    Sep 13, 2025
    1.0
    Turned me away from my scheduled passport appointment. Wasted time arguing with me over filling out the form when we could’ve used that time to fill it out anyways. It takes like 2 minutes. Rude staff.
  • MM
    mona Mona
    Aug 19, 2025
    1.0
    I went there to buy post cards in August- I got this very rude, inexperienced young lady named Dieu. She said POSt Office never carried post cards which I had purchaseed at least 28 times before. She said " go to wallmart & buy postcards". I asked to speak with supervisor. He came. For the first ten minutes I had to describe to him what the product looked like. He remembered the product! and asked Dieu to get it. She told him that he was wrong that the product did not exist. She had such attitute with her supervisor in front of other customers which is totally unacceptable. She just left her place behind the counter, throw up her arms and left !! The supervisor asked me to please drive to Merrifeild Post office and buy them there& I left ! This is why people suggest to close the post offic and think of another idea to run it. (Veinna VA 22182)
  • YM
    Y M
    Jul 28, 2025
    4.0
    Read the comments really made me scared of this location. Went there today. The staffs were helpful. They know what they’re doing. No bad attitude or anything. Long wait but when it came to my turn I got an Asian lady helping me, things went pretty smoothly and fast. Supervisor didn’t come to help their staffs. Would definitely hate to have a leader like that. The staffs definitely deserve better management.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.