United States Postal Service

2.0
126 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 Lawyers Rd NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Lawyers Rd NW, Vienna, VA
22180, United States

Hours

Reviews

2.0
126 reviews
5 stars
24
4 stars
5
3 stars
3
2 stars
3
1 star
91

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Feedback is mixed regarding staff friendliness; some customers report helpful and friendly interactions, while others describe rude and unprofessional behavior.

Service Efficiency

Customers noted both efficient service with minimal wait times and instances of poor service, particularly with passport appointments and package handling.

Customer Service Issues

Numerous complaints about unresponsive staff, difficulty reaching the post office by phone, and unresolved issues with lost or misdelivered mail.

Facility Condition

Concerns raised about the physical condition of the post office, including untrimmed trees, potholes, and general maintenance issues.

Mixed Experiences

Overall, experiences vary widely; some customers report satisfactory service while many express frustration and disappointment.
  • JM
    Jessica Moreno
    Dec 23, 2025
    5.0
    Very helpful staff and pleasant atmosphere. Dieu helped me mail my package and she was very friendly, efficient, and helpful! Hardly any wait time as the line was relatively short and staff were getting through people efficiently. Overheard some others’ conversations with staff and all very friendly and helpful.
  • NF
    Norbert Fuegenschuh
    Nov 26, 2025
    5.0
    I think it's safe to say that this is the post office with the friendliest staff east of the Mississippi! Very nice employees, very helpful.
  • AW
    abigail westerby
    Oct 9, 2025
    5.0
    I used the self kiosk wrong and the lady, dieu I think was her name, helped me fix my mistake! She was very nice!
  • IC
    Inyong Choi
    Oct 2, 2025
    5.0
    Dieu was highly professional with passport process. Thank you.
  • AE
    Ashley Evernham
    Sep 13, 2025
    1.0
    Turned me away from my scheduled passport appointment. Wasted time arguing with me over filling out the form when we could’ve used that time to fill it out anyways. It takes like 2 minutes. Rude staff.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.