United States Postal Service

2.5
23 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4952 Lee Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4952 Lee Hwy, Troutville, VA
24175, United States

Hours

Reviews

2.5
23 reviews
5 stars
8
4 stars
0
3 stars
1
2 stars
0
1 star
14
  • TC
    Tony Carnes
    Sep 8, 2025
    1.0
    im in michigan and i have two packages stuck at this location for over a week now.. you suck troutville usps
  • JV
    J in VA
    Aug 22, 2025
    1.0
    They deserve 0 stars. From the postmaster to the counter staff to the carriers, no one gives a hoot. All lack empathy, all lack a desired to do an adequate job and act as if the customer is an inconvenience. Packages are frequently lost, not delivered or get damaged. I purposely go to the neighboring post office whenever possible to avoid this cess pool of a location.
  • PM
    P ME
    Oct 28, 2023
    5.0
    The staff at this location are so kind and helpful. Thank you for being so easy to work with.
  • JF
    James R. Frazier
    Feb 6, 2021
    1.0
    It’s Saturday 6:00p.m getting dark, snowstorm expected, just happen to be by front window and notice there is a mail vehicle at the mailboxes and when they pull away there appears to be a box at the foot of the mailbox, REALLY! Why would they do this, mail service for the day has already been done and if we hadn’t been by the window we would not have discovered this perhaps until Monday. It’s bad enough that it took 6 weeks in December for some of our mail to be delivered, one of those being a payment, which was counted as late, thank you post office! What is happening to the postal system!!!!!!
  • LK
    Leland kolson
    Jun 26, 2017
    1.0
    Went to pick up a package on a Saturday to be told that my package was not there. I had the tracking information that stated it was. The woman was argumentative and absolutely certain the package wasn't there. Had to wait in the troutville park till Monday, spoke to another postman who said the package was there 3 days before Saturday. Not sure what that was all about. I also had a letter sent from a family member, that had hold for thru hiker written on it, that went missing and never showed up. I have a strong feeling that letter was stolen as it contained several hundred dollars in cash. I would be wary of using this post office if your a thru hiker.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.