United States Postal Service

1.9
108 reviews
Person picking up a package from USPS smart lockers

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Visit your local Post Office™ at 4897 Bennetts Pasture Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4897 Bennetts Pasture Rd, Suffolk, VA
23435, United States

Hours

Reviews

1.9
108 reviews
5 stars
14
4 stars
8
3 stars
3
2 stars
8
1 star
75
  • TH
    Tanya Hardee
    Jan 5, 2026
    1.0
    This PO is hit or miss if they're actually open for the abbreviated hours they have posted. They often deliver mail to an incorrect address, or lose items entirely. That has been ongoing for many years! I recently found a 'delivered' package 1/4 mile down the road from my mailbox in the drainage ditch. Another recent delivery had an item damaged for the driver cramming a padded mailer into my small mailbox, tearing the package and gouging the new motorcycle face shield that was inside. Those aren't cheap! It was wedged in so tight that I almost pulled the mailbox door off trying to un-wedge the package from the mailbox. Seriously- just leave a package at my door if it's that big compared to the mailbox. Their office hours require time off from work to pick up mail after a hold, or to send anything important out. If it weren't for the mail hold at my address for two weeks, I would have gone to the Churchland PO. At least their staff is generally friendly, and they observe normal, consistent hours.
  • JB
    Jessica Boykin
    Dec 29, 2025
    1.0
    This post office looses mail all the time. They lost my medication. They lost my ceiling fans. And recently they opened a Christmas card I received. I know this because the sticker that was supposed to seal the back was broken. I feel this place is very dishonest. Very disappointing.
  • SJ
    S. Jordan
    Dec 18, 2025
    1.0
    Absolutely HORRIBLE! No customer service and mailman does bare minimum. A bunch of lazy half workers in our area. They all need to be fired!
  • JM
    J M
    Nov 29, 2025
    2.0
    So i went into this post office today to do a return. The desk clerk didnt even ask me how my day was. He said, you need to tape that up.... o.k. well then i was going to see if yall had alittle tape to tape it up. Then i showed him the QR code to send it.. He was like thats not it, he said you will need to print it out. Bunch of overpaid people that dont know what there looking at. So, i didnt feel like waisting my breath and i left. I will try again on monday and hopefully this person wont be there. Thanks for the little bit of tape and the crappy customer service. Oh and the fact you dont k ow what your looking at.
  • JS
    Jennifer Sulla
    Nov 6, 2025
    1.0
    Mailman out the parcel key in someone else’s mailbox and I’m out 100’s dollars of hard earned money in something I bought. We lose mail all the time. Shameful service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.