The UPS Store

4.2
200 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5885 in Suffolk offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Centerbrooke Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1024 Centerbrooke Ln, Suffolk, VA
23434, United States

Hours

Reviews

4.2
200 reviews
5 stars
152
4 stars
7
3 stars
3
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Efficiency

Customers frequently mention quick service and minimal wait times, highlighting the store's ability to handle busy periods effectively.

Mixed Experiences

While many reviews are positive, there are notable complaints about package handling issues and inconsistent service, particularly regarding package holds and customer interactions.

Store Hours

Some customers expressed frustration with the store's closing times and policies, indicating a need for clearer communication.
  • SB
    Stina Beverly
    Dec 29, 2025
    5.0
    Ms.Sonja went above and beyond making copies of my degrees. She has great customer service and a friendly personality.
  • KB
    Kay baby1
    Dec 20, 2025
    2.0
    Here it is 1 week before Christmas and the store closed at 3 on SATURDAY! WONT bring my business there again. I'll use another access store .
  • AH
    A H
    Dec 13, 2025
    5.0
    The Centerbrooke UPS Store offers better service and is more efficient!
  • KB
    KeithandLisa Barkema
    Dec 12, 2025
    5.0
    This is the best UPS store I've used. The staff is friendly , knowledgeable and help you get in and out as quickly as possible. I will always use this location.
  • JA
    Jonathan Avery
    Nov 25, 2025
    1.0
    Had a very good experience with this store the first time. They held a package I wanted to stop shipment for and were very helpful. The second time was awful and had me ready to never use ups again. I was shipping a bumper through eBay with a prepaid label. It was wrapped and secured and sized was by the store before I purchased the label so I could have the dimensions correct. When I got ready to ship, they said it needed to be boxed for “conveyor” purposes. This had not happened before with the previous bumper I shipped in bubble wrap. They then charged for supplies and labor to add additional wrapping. I now get a message from eBay trying to charge me for additional size due to the box they made me add. This is ridiculous, just companies trying to get every penny from customers. Really disappointed in UPS for this.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Suffolk offer?

The UPS Store #5885 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.