United States Postal Service

2.6
156 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 46164 Westlake Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
46164 Westlake Dr, Sterling, VA
20165, United States

Hours

Reviews

2.6
156 reviews
5 stars
50
4 stars
10
3 stars
3
2 stars
6
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others mention friendly and helpful interactions.

Efficiency

Numerous reviews highlight slow service and long wait times, with some customers expressing frustration over understaffing and inefficiency.

Delivery Issues

Several customers reported problems with package deliveries, including misdelivered items, packages left in the rain, and failure to deliver despite being home.

Staff Training

Many reviews suggest a need for better training among staff, as customers frequently mention a lack of knowledge about procedures and policies.
  • PP
    purpleroses purpleroses
    Jan 5, 2026
    1.0
    Nasty mean unhelpful, wish they were not working there
  • CL
    Carito Landa
    Dec 3, 2025
    5.0
    I’m glad and thankful for their kindness and educated me when my envelopes get to the next level and why I have to pay more or save money. Be kind to the people that serves you. They are having extra work during the holidays 💕
  • NP
    Natalia Pecherkina
    Sep 11, 2025
    5.0
    It was a very pleasant experience, with no waiting time. The employee was polite, calm, and exceptionally helpful.
  • TW
    Teresa Wu
    Sep 8, 2025
    1.0
    Worst USPS ever
  • MN
    Michel Naopao
    Sep 2, 2025
    5.0
    Great friendly staff!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.