Business Details
About
Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.5
329 reviews
5 stars
279
4 stars
7
3 stars3
2 stars1
1 star
39
What are people saying?
AI-generated from recent customer reviews
Unreliable Service
Numerous customers reported issues with delivery cancellations, rescheduling, and no-shows, leading to frustration and wasted time.
Poor Communication
Customers frequently mentioned a lack of communication regarding delivery status, with many expressing dissatisfaction over unreturned calls and unclear information.
Installation Issues
Several reviews highlighted problems with installation services, including unqualified technicians and lack of necessary equipment for proper installation.
Customer Service
Feedback indicated that customer service representatives were often unhelpful, rude, or difficult to reach, contributing to a negative overall experience.
Mixed Delivery Experiences
While many reviews were negative, some customers reported positive experiences with timely deliveries and professional staff, suggesting inconsistency in service quality.
- BAbet alemayehuAug 6, 20251.0This company is full of liers unprofessional and unreliable employees. I had a product delivery scheduled and they canceled it last min after it says I will be next on the delivery line. I spoke to their customer service rep who is rude ,not helpful and knowledgeable at all. They cancel the delivery after they made me wait for 6 hours and changed the status to the customer declined delivery. Stay away from this company services.
- DPDaniel ParkAug 1, 20251.0Ordered a LG dishwasher thru Sams Club. RXO only delivered the appliance and could not install due to the delivery team does not have a licensed technician to install. They said RXO would follow up to send a technician to install. No follow up received. When I called and scheduled, the appointment got cancelled several times and still no date confirmed after almost a month the dishwasher was delivered.
- SKSolomon K.Jul 25, 20251.0AVOID RXO Logistics at all cost! Absolutely terrible experience with RXO. I ordered a TV through Samsung, and RXO was assigned for delivery. They initially scheduled it for July 22, when I didn’t receive the TV by 23rd I contacted them. I was told to reschedule, which I did, for July 26. Now, I’ve just been informed it’s delayed again with the next available date being after August 4. This company is unreliable, unprofessional, and clearly has no respect for customers’ time. After looking into it further, I found dozens of similar complaints online from people who’ve experienced the same shady rescheduling games, poor communication, and unfulfilled deliveries. RXO is a logistics nightmare and a serious stain on Samsung’s otherwise great customer experience. If you see RXO listed as the delivery partner for your order, demand a different company if you can.
- LELamissa ElinJul 9, 20251.0One of the most frustrating service experiences I’ve had. I’ve been trying to schedule an installation for over three weeks, and every call ends with the same scripted response and no actual progress. Despite asking multiple times, no one could give me a contact to escalate the issue. After weeks of waiting, a technician finally showed up only to say they couldn’t install the electric range but can do a gas range! Completely unacceptable. Poor coordination, zero accountability, and a total waste of time.
- AHAna HovanSep 7, 20215.0Delivery was professional and speedy! The guys were kind and had their masks on. They called ahead of time and were on point!
Frequently Asked Questions About RXO
What services does RXO provide in the logistics industry?
RXO Logistics specializes in last mile logistics for heavy goods, arranging around 10 million last mile deliveries and 500,000 assemblies and installations annually in North America.
What are the operating hours for RXO?
RXO is open every day from 8:00 AM to 5:00 PM Eastern Time.
Where is RXO located?
RXO is located at 45190 Prologis Plaza, Sterling, VA 20166, United States.
What languages are supported by RXO?
RXO supports English and Spanish languages for communication.
How can I contact RXO for last mile delivery services?
You can contact RXO via phone at +1 800-883-4593 or email at lastmile@rxo.com.
Does RXO have an online presence where I can learn more about their services?
Yes, you can visit their website at https://www.rxo.com or their LinkedIn page at https://www.linkedin.com/company/rxo/.
What are some nearby logistics or freight companies near RXO?
Nearby you can find XPO Logistics, Inc., EZ Export Inc., CSVA Service, and expedited cartage solutions, all offering freight and cargo services which complement RXO's logistics operations.
Are there nearby movers and storage facilities near RXO that customers might use?
Yes, BoxCart Moving & Storage, Graebel Mid Atlantic Movers, and Collins Brothers Moving & Storage, LLC are close by and may assist customers with moving and storage needs in conjunction with RXO's services.
What automotive-related businesses are located near RXO?
Nearby automotive businesses include Nissan Motor Corporation (car dealer and parts), TCi Tire Centers (automotive repair), and McCarthy Tire Service (tire dealer and automotive repair), catering to vehicle needs in the area.
Are there fitness and recreational options near RXO?
Yes, there is Planet Fitness and CrossFit Verity gym nearby, providing opportunities for fitness and recreation for RXO customers or employees in the area.