United States Postal Service

2.2
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7051 Brookfield Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7051 Brookfield Plz, Springfield, VA
22150, United States

Hours

Reviews

2.2
138 reviews
5 stars
35
4 stars
4
3 stars
5
2 stars
8
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees being dismissive or aggressive.

Efficiency

Some customers praised the quick service for passport applications and other transactions, while others experienced long wait times and poor communication.

Lost Packages

Numerous reviews mentioned issues with lost packages and unreliable mail delivery, leading to frustration among customers.

Mixed Experiences

While some employees received positive feedback for their helpfulness, many others were criticized for their attitudes and lack of professionalism.
  • SM
    Svetlana Mikh
    Dec 5, 2025
    5.0
    Great service, Oston was very helpful and efficient! Thank you so much
  • BG
    Bret Garrett
    Nov 26, 2025
    1.0
    Kiosk is out of order
  • EE
    Edward Emden
    Nov 26, 2025
    5.0
    This is the place to get your passport! We waited less than two minutes, then the employee collected everything from us and had us completely done is less than THREE minutes.
  • ET
    emily theroux
    Oct 17, 2025
    5.0
    super helpful!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.