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The UPS Store

4.2
(547 reviews)

Business Details

25050 Riding Plaza, South Riding, VA
20152, United States
(703) 957-4023

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5431 in South Riding offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - South Riding Market Square- Route 50 & Loudoun County Parkway - Across From Home Depot.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

The UPS Store
25050 Riding Plaza, South Riding, VA
20152, United States

Hours

Reviews

4.2
547 reviews
5 stars
411
4 stars
21
3 stars
4
2 stars
10
1 star
101

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Eric and Savey received numerous positive mentions for their helpfulness and efficiency, while some employees were criticized for rudeness and poor customer service.

Service Speed

Many customers appreciated the quick and efficient service, especially during busy periods like the holiday season.

Customer Experience

Overall, experiences varied widely; while some customers had great interactions, others reported significant issues with staff attitude and service quality.

Store Environment

The store was noted for being well-staffed and organized, but there were complaints about certain employees creating a negative atmosphere.
  • SA
    Stefan Antony
    3 days ago
    2.0
    Never has it been a good experience for me here. Wish the associates would show some respect. Unfortunately this is the closest UPS near me, so it's convenient.
  • KS
    KULDEEP S.
    Jan 15, 2026
    2.0
    Please have people stop parking in the traffic lane, other than the service is usually a long line, you need your own tape some times but some times its in and out fast.
  • JF
    Judith Farias
    Jan 14, 2026
    5.0
    Amazing staff at this location! Eric was very helpful, thank you!
  • RC
    radiya chowdhury
    Jan 14, 2026
    1.0
    Extremely bad service. There is an Indian lady who is very rude to all the customers. She literally screaming at customers and no respect. I would never ever go back to that store.
  • JD
    J D
    Dec 22, 2025
    1.0
    I recently visited this UPS store and was disappointed by the behavior of the lady employee of Indian origin. Instead of providing helpful customer service, she was rude and raised her voice at customers. This type of attitude is unacceptable, especially in a service-oriented environment. It’s frustrating to encounter someone who seems to disregard basic courtesy, making what should be a straightforward process feel unpleasant. I hope the management addresses this issue, as good customer service is crucial for any business. Response ---------------- Thank you for your response. I appreciate your willingness to address this matter. I want to clarify that her voice was harsh and came across in a commanding, rather than a welcoming, way. I'm not sure if this behavior is directed only towards some customers, possibly Asian customers, or if it’s a broader issue, but I can assure you that I have witnessed it multiple times on different occasions. In fact, I often try to avoid coming to the store when she is around. If I must visit, I genuinely hope to be assisted by other employees, who, in my experience, are excellent at providing customer service. Thank you for considering my feedback.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in South Riding?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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