Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 40 W Williamsburg Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.5
261 reviews
5 stars
25
4 stars
4
3 stars2
2 stars3
1 star
227
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and lost packages, with many stating their items sat at the Sandston facility for extended periods without movement.
Customer Service
Many reviews highlighted poor customer service, including difficulty reaching staff by phone and unhelpful responses when inquiries were made.
Employee Performance
While some customers praised individual employees for their helpfulness, the overall sentiment indicated a lack of efficiency and accountability at the facility.
Theft Concerns
Several reviews raised serious concerns about potential theft of packages and mail at the Sandston location, suggesting a need for investigation.
Mixed Experiences
Some customers had positive experiences with the local post office staff, contrasting sharply with the negative feedback about the sorting facility.
- RTRandy ThomasOct 7, 20255.0This is not the regional sorting facility that is all over the news for being a dumpster fire. This is the little PO that services the immediate Sandston area. The folks there are nice and helpful. They helped me pinpoint the problem location when a piece of mail was improperly returned by looking at the scan of the returned piece. They also have decent pricing on PO Boxes and a 24 hr lobby for accessing those boxes.
- WPWanda PietersonSep 22, 20251.0I have been missing mail for 2 months now! I am not getting it even junk mail. I live in Glen Allen area. U have complained to every one but just learned thus Sat that Sandston us our sorting plant. I have had to cancel mail cause I don’t know when it will arrive. I gave credit cards I never received !!!! When will we get our mail?!!! Cmon
- LWLorenzo WoodsonJul 22, 20251.0It makes no sense for a package to sit in this facility for 2 and 1/2 days!!! The manager of this facility should be terminated immediately! When I track my packages they usually sit in a facility for only a few hours or maybe one day at the longest!
- JAJ AJun 20, 20251.0Literally EVERY package I have mailed in the last month has been delayed or outright LOST. This package STILL says being delivered today. And it hasn't even made it past the local DC. USPS IS TRASH!
- BBBill BrownJun 5, 20251.0Theft of IRS refund checks is a serious problem as the Sandston location. I urge everyone to to use direct deposit of refunds from both federal and state taxing authorities. In addition, electronic payments should be used whenever possible.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 40 W Williamsburg Rd?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. You need to complete and print your passport application form before applying.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
Does this USPS location provide passport photo services?
Yes, this location provides passport photo services but you need to make an appointment using the online scheduler.
What are the operating hours of the United States Postal Service at 40 W Williamsburg Rd?
The USPS is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 11:00 AM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person at the Post Office by bringing two valid IDs and a completed application. Online reservations can be made at USPS's website.
Are PO Boxes accessible after hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Please check with this local Post Office for specific access hours.
What nearby landmarks or services can visitors check out when visiting this USPS location?
Nearby, visitors can explore Sandston Memorial Recreation Center, a public sports and recreation venue, and Fairfield, Henrico County historic landmark for additional community activities.
Are there any nearby services useful for families near the USPS location?
Yes, families might find Little Peeples World Childcare and Busy Bees Learning Center nearby, offering childcare and elementary education services.
What nearby businesses could customers visit after mailing or shipping at USPS?
After visiting USPS, customers can check out Mom 2 Mom thrift and children's clothing store, All Tangld Up hair and beauty salon, or Tutti Frutti's Gift Baskets for gifts and treats nearby.