United States Postal Service

2.2
41 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1733 Grandin Rd SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1733 Grandin Rd SW, Roanoke, VA
24015, United States

Hours

Reviews

2.2
41 reviews
5 stars
11
4 stars
1
3 stars
0
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1 star
26
  • SH
    Steve Hatchett
    Dec 10, 2025
    1.0
    I stopped by my Grandin Rd. branch in Roanoke, VA today for some christmas stamps for the 5 christmas cards I was sending. The clerk told me that I could only buy a sheet of 20 stamps not 5 seperate christmas stamps. I understood, for ages, that you are permitted to purchase any quantity of stamps you need at the post office counter. Being busy or if a request is inconvenient for the clerk is not my concern, especially when there is no official USPS policy that requires customers to buy a full sheet of 20 stamps when shopping in person. Merry Christmas, eh?
  • MR
    Michelle R
    Aug 30, 2024
    1.0
    No one answers phone - have dialed over 25 times and recording states hold for next available agent then immediately stated forwarding to operator, will ring several times then disconnects! BAD CUSTOMER SERVICE!!!
  • PP
    Phillip Snapp (Phil)
    Nov 1, 2019
    1.0
    Venting here since the government doesn’t exactly care about customer service. Mail carrier lied about the delivery time (I have cameras), kept my package in her truck all day and didn’t return to the office until after 5 so I was unable to access it. She didn’t even come knock on the door,.. she had the notice filled out and put in my box by the road; I was just inside. Beyond unacceptable.. I’d file a complaint but nobody cares. So thank you, US mail carrier.. for delivering me wasteful junk 90% of the time and not delivering the package I NEEDED TODAY!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.