United States Postal Service

2.1
68 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6621 Williamson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6621 Williamson Rd, Roanoke, VA
24019, United States

Hours

Reviews

2.1
68 reviews
5 stars
15
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1
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1 star
45
  • AS
    Adeira Sizer
    Aug 11, 2025
    1.0
    I got in line at 3:56 PM today, and as soon as 4:00 hit, Kevin rudely told me to get out of the line because they were “closed.” This happened even though I was already in line before closing time — which is incredibly unprofessional. Instead of locking the doors at 4:00 to prevent new people from entering, he continued letting people walk in, only to loudly yell “We’re closed” at them. His attitude was rude, and his slow pace was the real reason I wasn’t served before closing. Once someone is in line before closing time, they should be helped — not kicked out. I will never go back to this post office again, and I hope management brings in employees who actually know how to treat customers with respect.
  • LL
    Lee
    Aug 8, 2025
    5.0
    We were so impressed a few days ago when one of the employees helped us locate a package that was delivered to the wrong house. She personally found the package and brought it to our house, shortly after we called to ask about it. Great customer service! Sorry we didn’t get her name but thanks much!
  • MW
    Mark Wheeler
    Nov 12, 2022
    5.0
    We need to thank our Federal employees, many of them are veterans. My dad was a postal clerk in Hot Springs VA then postmaster in Warm Springs VA many years ago. Postal workers have a tough job trying to get the mail to us in a timely fashion. Their routes are timed and they're accountable for taking too long. You think your job is demanding - they really have a lot of pressure to get things done!
  • SL
    snor lax
    May 21, 2021
    1.0
    has delivered packages and mail that is not ours and has in the past delivered our packages to the wrong address as well multiple times.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.