United States Postal Service

2.4
42 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3018 Melrose Ave NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3018 Melrose Ave NW, Roanoke, VA
24017, United States

Hours

Reviews

2.4
42 reviews
5 stars
13
4 stars
2
3 stars
0
2 stars
2
1 star
25
  • JC
    Jason Copp
    3 days ago
    5.0
    I didn't catch name of the lady who helped me today, but, when I arrived the line was almost out the door. The lady behind the desk obviously had some mobility problems, yet as soon as she could start helping people in line she did. With extraordinary speed, precision, and professionalism she cleared the line. Then she got to me. I had 40 individual envelopes to be processed. She managed it in record time and was able to help other customers while doing so! This will be my go to post office from now on.
  • VW
    Victoria Windsor
    3 days ago
    5.0
    Clerks are always helpful and friendly
  • RB
    Rev. Kimberleigh Brown-Haynes
    Aug 27, 2025
    5.0
    When you get to the counter the service is courteous and speedy
  • AD
    Amber {Denise} Davis
    Aug 23, 2025
    5.0
    I just did a change of address today and the afraican American lady working front she was around 60. Pretty light skinned. I didn't catch her name but it was today she worked around 10am anyways it was so refreshing having a sweet social able kind lady like her help me out with a smile on her face. She's definitely a bonus and a great addition to the postal service company. She knows how to assist and does it in a very welcoming kind professional way..I only wish id gotten her name.
  • SW
    Shannon Wickline
    Sep 10, 2019
    1.0
    Had money sent to me through the mail. It never arrived to me oh and they let the phone ring and ring and ring and ring and ring. Like seriously why have a phone if you wont answer it

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.