Brand Certified
United States Postal Service
2.7(155 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
419 Rutherford Ave NE, Roanoke, VA
24022, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 419 Rutherford Ave NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
155 reviews
5 stars
54
4 stars
8
3 stars
7
2 stars
5
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from specific employees who were described as rude and unhelpful.
Appointment Issues
Customers frequently reported problems with passport appointments, including staff not being present and long wait times.
Delivery Problems
Many customers expressed frustration with package delivery issues, including misdelivery and packages being held without explanation.
Staffing Concerns
Several reviews noted understaffing at the location, leading to long wait times and overwhelmed employees.
Mixed Experiences
While many customers had negative experiences, some praised specific staff members for their helpfulness and efficiency.
- CCC. C.5 days ago5.0I don't understand the really negative reviews, maybe it was like that before... I've been going to this post office since 2025 and I find the staff very pleasant and quite efficient. It's always clean and has a huge parking lot.
- TWTrae WillisFeb 21, 20261.0Your AI customer service agent is infuriating!! Mailman drives right by the box with the flag up with mail to pickup and when you call to report it you have to put up with a stupid Ai telling you “ I didn’t get that try again” over and over!
- ABAngel BabyFeb 11, 20261.0HORRIBLE!!!!!
- KBKayla ButlerJan 24, 20261.0Allowed me to make an appointment for a passport at this location online. Doesn’t inform you that they’re not accepting applications there. Waited 3 weeks for this appointment just to show up on time and see the sign you can’t get your passport there.
- GCgil CollinsJan 22, 20261.0The worst delivery drivers ever. They delivered to my immediate neighbor than gets in truck and drives off.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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