Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 419 Rutherford Ave NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
150 reviews
5 stars
52
4 stars
8
3 stars
7
2 stars
5
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with specific complaints about rudeness and unprofessional behavior from staff, particularly a clerk named Rodney.
Efficiency
While some customers praised the speed of service during less busy times, many others reported long wait times and inefficiencies, especially during peak hours.
Package Handling
Several customers expressed frustration over lost or misrouted packages, indicating issues with the postal service's handling and tracking of deliveries.
Staffing Issues
Many reviews noted understaffing as a significant problem, leading to delays and overwhelmed employees trying to manage multiple customers at once.
- DDDestinwa6 days ago1.0Made an appointment to get my children's passports done. Took time off of work and took my kids out of school early, only to show up and be told there was no passport agent there. The guy at the counter just shrugs his shoulders and was no help at all. What is the point in making appointments if no one will be there? And why are you not notified ahead of time that no one will be there? Are we supposed to guess and continue to take time off work/school and hope someone shows up?
- ACAlberto CardonaDec 30, 20255.0My coworker told me about this post office. I usually go to the downtown branch but after listening to one of my coworkers talk about the service they recieved and how fast she was able to get in and out I decided to give it a try. I was blown away. When walked through the doors there were atleast 8 people in front of me. The tall African-American guy behind counter was helping an older couple and talking to someone else about getting a passport, from 15 feet away no less, at the same time. I realised he was the only person in there. I watched this guy handle all those people and then get to me in less than 10 minutes. The guy was lightning fast, took maybe 2 minutes to mail my package and answer a question about forwarding mail. He really knew what he was talking about. I called the number he told me to call and they told me pretty much everything he had already told me. But they took waaaay longer. Again, I was really astounded that one person is able to do all that work so fast and correctly. Even during holidays I kept going in because it's still faster than the post offices. No clue about some of the reviews I read, maybe they was having a bad day or something on those particular times. I've been going there exclusively since October and dont plan on using any other post offices in Roanoke unless its an emergency.
- PNPoecilonym NullDec 18, 20251.0This is BS why is my package getting shipped across the country when I live in Salem!? Fix your distribution center this is ridiculous!!!
- ETErnesto TorresDec 13, 20251.0We waited for an hour and a half because the person who makes the passports arrived late and was angry that there were so many people waiting. He said he wasn't going to do them because there were too many people. (That useless person should be removed from there and replaced with someone who actually wants to do the job.)
- KBKelli BrownDec 8, 20251.0It took us 45 minutes to scan in 26 packages due to having us wait between other customers. We had trouble with out scheduled pick up due to truck being full. We had to close early because of snow so we took the packages to the post office. Not all the items were priority so we did not use the kiosk plus when you use the kiosk it does not start tracking package until it is scanned officially again. So either a scheduled pick up at our location or standing in line to have our items scanned in 5 items at a time. Then wait to the side so they can scan 7 more items 5 times in total. Was our option. So not happy with the service at this location.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 419 Rutherford Ave NE?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this Post Office location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment using the USPS online scheduler; limited walk-in hours may be available.
How much does a passport photo cost at this United States Postal Service?
The fee for a passport photo is $15 at USPS locations offering photo services.
What are the operating hours of the United States Postal Service on Rutherford Ave NE?
The Post Office is open Monday to Friday from 9 AM to 6 PM, Saturdays from 9 AM to 12 PM, and closed on Sundays.
Can I get a PO Box at this Post Office and how do I reserve one?
Yes, you can search and reserve PO Boxes online at USPS.com, then complete the setup in person with two valid IDs.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for exact access times.
Are there nearby financial institutions where I can manage money orders or banking needs?
Yes, nearby credit unions like Blue Eagle Credit Union and Member One Federal Credit Union offer financial services conveniently close to the Post Office.
How can I find other government or public service offices near this Post Office?
Nearby locations include the Roanoke City Registrar's Office and the City of Roanoke Voter Registration and Elections office, useful for voter services and registrations.
What entertainment or event venues are close to the United States Postal Service at 419 Rutherford Ave NE?
You can visit the Roanoke Civic Center, Berglund Center, or Roanoke Performing Arts Center nearby for concerts, events, and shows before or after your postal visit.