United States Postal Service

2.2
90 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4069 Postal Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4069 Postal Dr, Roanoke, VA
24018, United States

Hours

Reviews

2.2
90 reviews
5 stars
21
4 stars
6
3 stars
0
2 stars
4
1 star
59
  • KA
    Ken Abade
    Jan 1, 2026
    5.0
    Fast, efficient and a caring pool of staff
  • MC
    Melissa C
    Dec 31, 2025
    1.0
    The mail delivery person today (12/31/25) was absolutely horrible! I had a package delivered that was thrown in the ditch by our mailbox!! At least it wasn’t fragile since the area is full of rocks. Too lazy to bring up to the house since it wouldn’t fit in the box! This post office delivery people needs to be replaced. At least for my area. On top of that we are always getting mail for other people. I could understand if the address was similar but it never is. Get it together!!
  • ID
    I'm a Doctor
    Dec 24, 2025
    1.0
    Mr. Ronnie Underwood, who proclaimed to be the Manager of the Cave Spring station. As per our prior discussions, you agreed that as I live on a Carrier Route, mail is to be delivered to my door. Your letter carriers fslsify tracking and leave packages in the elements by the community mailboxes Where are my parcels? They are not at my door. You know full well that due to surgery I cannot walk. So. Where are my packages.?
  • TA
    tori anders
    Dec 12, 2025
    5.0
    Travis was very kind and helpful in mailing our packages.
  • MC
    m chaudry
    Dec 12, 2025
    1.0
    Always had a bad experience with postal service. Some of the people ant this location are very rude. I recently mailed an express international letter for a cost of $75 and was supposed to be delivered in 3-5 days. It never got delivered. Called international USPS customer service many times and they finally almost 7 weeks after being mailed, declared it lost. This was POA, I had to put in a lot of effort and travel to DC to get it certified but they lost it and no apology. On top of that they sent me a form to fill and take it with receipt to post office to get mail fee refunded but my request was denied as according to the post office it was beyond 30 days since item was mailed. When I asked why didn’t your customer service know that and why would they make me take a trip to post office or why they won’t declare it lost in less than 30 days, there was no answer. Utter incompetence of an institution run with taxpayer money and these are “public servants” whose salaries we are paying. Total disappointment, will not deal and tell everyone to think few times before dealing with USPS. No wonder they are doing bad.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.