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United States Postal Service

2.1
(138 reviews)

Business Details

2101 Hopkins Rd, Richmond, VA
23224, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2101 Hopkins Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2101 Hopkins Rd, Richmond, VA
23224, United States

Hours

Reviews

2.1
138 reviews
5 stars
31
4 stars
6
3 stars
3
2 stars
8
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unresponsive staff, and failure to deliver mail and packages.

Delivery Problems

Many reviews highlighted issues with mail not being delivered, packages being lost, and incorrect deliveries to wrong addresses.

Customer Service

Feedback indicated a lack of professionalism and rudeness from staff, with several customers expressing frustration over unhelpful interactions.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with the service.
  • DS
    Danielle Stevens
    4 days ago
    5.0
    Tyawana and the entire team at this location are so unbelievably sweet and helpful. Will be back because of them!
  • PP
    prettynnj27
    Feb 22, 2026
    1.0
    I ordered a product it said they delivered it to my mailbox went to go get it from the mailbox and it’s clearly not there smh. USPS has to do better
  • AB
    Ashley Brooks
    Feb 11, 2026
    1.0
    The way this gotta b the WORST post office.. haven’t recieved mails in days!! idk where my w2 is. Absolutely hate them
  • M1
    Misswap 1017
    Feb 6, 2026
    1.0
    Terrible service haven’t received mail in two weeks
  • RK
    Rosalind Kearney
    Jan 10, 2026
    1.0
    No one Every Answer the phone I paid for my mailbox keys it's been 1 month already!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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