Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1801 Brook Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
241 reviews
5 stars
53
4 stars
13
3 stars
6
2 stars
12
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees being friendly and helpful, while others are reported as rude and unprofessional.
Operational Issues
Customers frequently reported problems with incorrect hours, unresponsive phone lines, and delays in package delivery.
Passport Services
Experiences with passport services vary, with some customers praising the efficiency and helpfulness of staff, while others faced long waits and confusion regarding appointments.
Package Handling
Numerous complaints about lost or delayed packages, with some customers expressing frustration over packages being stuck at distribution centers for extended periods.
Facility Conditions
Some customers noted that the self-service kiosks are often broken, and there are concerns about the cleanliness and organization of the facility.
- SSSeema Sharma6 days ago1.0Rude people. They are not doing anything. On website said walking till 10. AM . They don’t want do anything.
- EHeric howellNov 15, 20251.0The mail gets stuck at the hub for unreasonable amounts of time
- AHAndrew HoverNov 15, 20251.0Twice we've come to get a passport application done for our child on a Saturday morning. Both parents are needed for a kid, so Saturdays are basically our only time to be able to do it. 2 weeks ago, we had an appointment scheduled. The person that was supposed to be there "didn't show up." We were told we could go all the way to Chesterfield for it, though. OK, thanks, but we scheduled here for a reason. Today, based on the website, we came in for walk in hours. When we got there, the person that I assume was supposed to be there 2 weeks ago for our appointment, said they "haven't done walk ins in forever." She said she can only do passports by appointment! But guess what, there's a facility in Chesterfield that can help us. This place is bogus if you need anything resembling passport help. You may as well plan a trip to Chesterfield if you need to get anything passport related done. On the way to Chesterfield now to see if they are as incompetent, understaffed, and unhelpful as this location.
- TRTee ROct 14, 20251.0I had a 9am appointment for my passport the worker isn't even here. I asked other staff when she would be in they couldn't provide a time. This is very unprofessional and inconvenient.
- DBDelorse BurtonOct 7, 20255.0The clerks are professional and courteous. They take the time to answer questions that you may have on the mail services they provide.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 1801 Brook Rd offer?
This Post Office provides mailing and shipping services, money orders, PO Boxes, passport applications and photos, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment via the online scheduler, though limited walk-in hours are available at select locations.
How much does it cost to get a passport photo at USPS?
The fee for a passport photo at USPS is currently $15.
Can I get a PO Box at this USPS office and how do I reserve one?
Yes, you can reserve a PO Box online through the USPS website and complete the setup in person at the Post Office.
Are PO Box lobbies accessible after hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location.
What are the operation hours of this USPS location?
This USPS location is currently closed all days of the week.
How can I get to the United States Postal Service at 1801 Brook Rd using nearby transit and landmarks?
You can use the nearby Richmond and Chesapeake Bay Railway Car Barn, a historic train station nearby, for transit access to the area of this Post Office.
What other postal services are nearby the 1801 Brook Rd USPS location?
Nearby postal services include the Richmond Main Post Office and Post Office Richmond Va, which may offer additional options or extended hours.
Are there any local attractions near the USPS at 1801 Brook Rd to visit before or after my visit?
You might enjoy visiting the Virginia Union Football Stadium or Hovey Field for sports and entertainment near the Post Office.