Brand Certified
United States Postal Service
2.1(251 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1801 Brook Rd, Richmond, VA
23232, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1801 Brook Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
251 reviews
5 stars
55
4 stars
14
3 stars
7
2 stars
12
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional staff, leading to a negative experience.
Delivery Issues
Frequent complaints about delayed packages and misdelivery, with packages often stuck at distribution centers.
Passport Services
Inconsistent information regarding passport services, with many customers frustrated by appointment issues and long wait times.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall sentiment was largely negative.
- SCSteven Chavis5 days ago5.0It is always a pleasure to go to the post office. With their strict adherence to statutory requirements and familiarity with digital systems - they are an outlier in the commonwealth's current administrative system. When no one else is there for you, the post office will be.
- PHPlugs HeislerFeb 18, 20261.0This post office needs shut down immediately or help they lost my package that contained my birth certificate and passport really important info that doesn’t don’t need to be lost smh . Found my package shipped it out. Took a trip around the world three times stayed in transit for two months and did not help me whatsoever. Please get this place help. This is not right the people pay for their packages. They should be able to get them.
- DGDanielle GreenFeb 13, 20261.0I paid for mail box keys over 2 weeks ago have not received a call to pick up keys yet ! I’ve never seen a place that seems so unprofessional and unfriendly in my life . What’s the expected time frame for a call to pick up mail box keys . Then after calling and being on hold for 30 mins knowing no one would answer over there I just hung up
- BBBlazingBrocJan 30, 20261.0We have been waiting for a package that has now been delayed for over a week. It was marked as out for delivery today. Our road is clear of snow and ice. Our drive way and front walk way are easily accessible. We have had no issues getting mail or other packages. They marked the package as "unable to be delievered due to no access to delivery point" which is entierly untrue. Very disappointed. My spouse and I work the next few days and will not be able to make it out to pick up the package. Very, very disappointed in the service we have recieved in our shot time at our residence.
- LCLauren ClatchJan 23, 20261.0The website and signs in the building say they allow walk ins for passport applications. Another location directed us to this location because they talk walk ins every day of the week. So we showed up with our one year old (who the passport is for), and the woman said she “wasn’t accepting walk-ins today” because there was only one designated passport counter available. She directed me either to the “mega passport center” in Midlothian which “accepts walk ins until 9pm and on Sundays” (which turns out is not true either) or to the electronic scheduler in the lobby, which produced an error. Amidst all this, we watched someone have their “appointment” for a passport and it took 5 minutes. Why they can’t fit in walk ins for a five minute request is beyond me.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 1801 Brook Rd offer?
This Post Office provides mailing and shipping services, money orders, PO Boxes, passport applications and photos, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment via the online scheduler, though limited walk-in hours are available at select locations.
How much does it cost to get a passport photo at USPS?
The fee for a passport photo at USPS is currently $15.
Can I get a PO Box at this USPS office and how do I reserve one?
Yes, you can reserve a PO Box online through the USPS website and complete the setup in person at the Post Office.
Are PO Box lobbies accessible after hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location.
What are the operation hours of this USPS location?
This USPS location is currently closed all days of the week.
How can I get to the United States Postal Service at 1801 Brook Rd using nearby transit and landmarks?
You can use the nearby Richmond and Chesapeake Bay Railway Car Barn, a historic train station nearby, for transit access to the area of this Post Office.
What other postal services are nearby the 1801 Brook Rd USPS location?
Nearby postal services include the Richmond Main Post Office and Post Office Richmond Va, which may offer additional options or extended hours.
Are there any local attractions near the USPS at 1801 Brook Rd to visit before or after my visit?
You might enjoy visiting the Virginia Union Football Stadium or Hovey Field for sports and entertainment near the Post Office.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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