United States Postal Service

3.2
58 reviews

About

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Visit your local Post Office™ at 1021 Hioaks Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1021 Hioaks Rd, Richmond, VA
23225, United States

Hours

Reviews

3.2
58 reviews
5 stars
26
4 stars
4
3 stars
3
2 stars
3
1 star
22
  • SB
    Stepan Bilui
    Nov 13, 2025
    1.0
    This was the worst service I have ever experienced. I stood in line, and the man sent me back to the end of the line, telling me to wait again because I had 15 envelopes and had already sent four packages. Absolutely awful service! I am visiting from another country, and I never expected such rude and disrespectful behavior. It was very upsetting and disappointing! Please provide proper training and a serious conversation with this employee about how to treat customers with respect. After waiting in another line again, he told me to wait once more and even publicly announced that everyone would have to wait because of me! In all my trips to the United States, I have never been treated this way. I am deeply disappointed. This happened on November 13 at 2:55 PM.
  • AY
    Alison Young
    Sep 10, 2025
    2.0
    I give a 2 star because I went to post office on Sept 8 at 2:30pm payed my money to have them come out change the lock on my mailbox. So I can get keys to get in my mailbox no one has contacted me or came out to the apartment complex to change the lock...I need some answer cause I have not been able to get my mail out the box since Aug.17 I need some help ..I need to get my mail .
  • KH
    Kenna Hamlin
    Aug 28, 2025
    1.0
    the old miserable big dude behind the counter was the rudest customer experience i have ever had anywhere. he called me a dumbass to my face because i didn’t know how to send a package which i thought going to the post office they would help but instead they just call you a dumbass! literally go anywhere else drive 30 minutes if you have to unless you want to be belittled by a old man. wish i could give 0 stars.
  • HG
    Helen Golisch
    Jun 10, 2025
    1.0
    Closed for lunch 1.30-2.30. It's now 2.39 and still closed. Abominable!
  • LL
    lop_ZG
    Mar 9, 2018
    2.0
    Act like there to good to help. Didnt want to give tape pen come on

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.