Brand Certified
United States Postal Service
2.4(110 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3004 North Ave, Richmond, VA
23222, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3004 North Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
110 reviews
5 stars
33
4 stars
4
3 stars
2
2 stars1
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Gerald, the new clerk, received overwhelmingly positive feedback for his helpfulness, friendliness, and professionalism, contrasting sharply with the previous staff member who was described as rude and condescending.
Staff Issues
Many reviews highlighted a significant problem with an older male clerk who was consistently reported as rude, unhelpful, and unprofessional, leading to a negative customer experience.
Location Reputation
The post office's reputation has improved since the departure of the problematic clerk, with customers expressing relief and satisfaction with the new staff member, Gerald.
Service Efficiency
While some customers reported positive experiences with service speed and efficiency, others noted issues with mail delivery and package handling, indicating inconsistency in service quality.
- BWBen Wilkinson5 days ago5.0Gerald is literally one of the best usps employees I have come across. I had lots of issues with package deliveries to our PO Box and he chased it down for us and followed up with me to ensure the issue was resolved quickly. Thank you Gerald!
- KAKana AwoyemiFeb 19, 20265.0Not everyone takes customer service seriously, but I had such a fantastic experience at this US Post Office that I want to share my gratitude publicly. Mr. Gerald helped me figure out what products and services would fit my needs. He was patient and personable. I never felt like I was an inconvenience or bother. He was sincerely interested in helping me solve my problem. And he was smiling and friendly while doing so. Thank you, Mr. Gerald. May you continue to be a bright ray of light to the customers you meet. Your positivity is contagious!
- PAParis AlstonFeb 18, 20265.0Gerald is such a kind worker. So very helpful and knowledgeable. Always willing to answer any questions. Every time I come into the post office he’s always smiling and in a great mood.
- JSJessica SkinnerFeb 9, 20265.0Oh WOW! Visited this post office twice last week and had a great interaction with Gerald both times. The first visit I was looking for the latest Lunar New Year stamps, which he didn't have in yet, but hoped to have them in soon, then gave me the phone number to call and check if they'd arrived before I came in next. Then had to ship a package Friday anyway, so stopped in and he remembered me from earlier in the week! So helpful!
- HDHigher DreamzFeb 2, 20265.0My only complaint is Dude plays by the rules really hard lol Most packages that I can drop off at another USPS branch he argues about BUT I guess that’s not really a negative because that’s ensuring things are done the right way and that’s how things should be! Shout out to Gerald For being a stickler And getting it done the right way, making sure nobody’s Mail is lost !!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 3004 North Ave?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, many Post Offices, including this one, accept first-time passport applications for the U.S. Department of State, and many locations can also take your passport photo.
Do I need an appointment to use passport services at this location?
Most Post Offices that offer passport services require scheduling an appointment online, although some offer limited walk-in hours.
What are the hours of operation for the United States Postal Service at 3004 North Ave?
The Post Office is open Monday through Friday from 10:00 AM to 1:00 PM and from 2:00 PM to 4:00 PM. It is closed on Saturdays and Sundays.
Can I rent a PO Box online and pick it up at this Post Office?
Yes, you can search for and reserve PO Boxes online; then finalize your setup by visiting your local Post Office in person.
Does this location provide passport photos, and is there a fee?
Passport photo services are available by appointment, with the current fee being $15 per photo.
Are the PO Boxes at this location accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary, so check directly with this Post Office for specifics.
How can visiting nearby places like The Diamond Baseball Stadium or Arthur Ashe Junior Athletic Center be convenient when stopping by this Post Office?
You can easily visit the Post Office when attending events or workouts nearby at The Diamond Baseball Stadium or Arthur Ashe Junior Athletic Center, saving time by combining errands.
What nearby dining options can I explore before or after visiting the Post Office?
You might enjoy a meal at local eateries such as Michaela's Quality Bake Shop, Slay Burgers, or Shrimps, all conveniently located near the Post Office.
Are there other postal service locations near the 3004 North Ave United States Postal Service?
Yes, nearby postal locations include Post Office Northside and United States Post Office, providing alternative options for your mailing needs.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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