The UPS Store

Reviews

• JL

  Jenny Love

  Feb 10, 2026
  1.0
  I would give a negative star if I could to reflect the numerous negative experiences I’ve encountered here.
• AW

  Alex Winston

  Feb 9, 2026
  1.0
  Dont get anything notarized here. They'll give you a shitty pen, tell you its fine, and when your documents get rejected - they'll charge you again!
• RC

  Robbin Chaber

  Jan 19, 2026
  1.0
  There are great UPS stores in VA but Carytown isn’t one of them thanks to a very unhelpful store manager (Brandon) who couldn’t be bothered amending my claim when I provided updated info and made it sound like I didn’t disclose any of the contents when I mailed my package. DO NOT use this location; Buford is much better
• RJ

  Raven Jordan

  Jan 15, 2026
  1.0
  I had a very concerning experience at The UPS Store in Carytown, Richmond, VA involving a missing package and unprofessional management conduct. Shortly after the holiday season, I visited this location to drop off two Fashion Nova return packages. A female associate assisted me as the store was nearing closing time. I clearly explained that I had two UPS return barcodes and that both returns were packed together in one box. I provided both scan codes as requested. Only one barcode was scanned, and I was given only one receipt, which I did not realize until days later. The associate appeared rushed due to closing time and initially discouraged properly taping and sealing the box. At one point, as the store was closing, I offered to help wrap and secure the package myself to move things along. The associate responded that she would “wrap it up tomorrow.” I explained that I was concerned because the box contained expensive clothing and shoes, and I did not want anything to be misplaced or lost. Because of these concerns, I refused to leave until I personally watched the box get fully sealed, which she eventually did. Despite taking this precaution, Fashion Nova only received one return. The second return valued at close to $300 was never received, and I am still financially responsible for the charges. When I called to the store to resolve the issue, the associate told me the manager would call me. The manager, Brandon, later contacted me and stated that I needed to contact Fashion Nova. He also claimed the associate said I only provided one barcode, which is not true. When I asked for contact information for a regional manager or higher-level supervisor, he stated that there was no one above him and refused to provide any additional contact information, responding in a dismissive manner. After researching this location, I noticed multiple reviews describing similar issues with missing packages, which is very concerning. Due to the financial loss and lack of accountability, I am filing a police report and contacting the Better Business Bureau. I strongly recommend exercising caution when shipping or dropping off valuable items at this location.
• BB

  Barbra Brown

  Jan 13, 2026
  2.0
  Took a package in January to Carytown store sending to Georgia. Person didn't receive by a while went in store. Package had to be picked up at post office and I paid for ground delivery. Clerk said he would call me and let me know what happened the same day I went in. I have not heard from him this is why I'm doing this review.

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