The UPS Store

4.8
488 reviews
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Business Details

9702 Gayton Rd, Richmond, VA
23238, United States
(804) 740-2986
https://locations.theupsstore.com/va/richmond/9702-gayton-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0710 in Richmond offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Gayton Crossing Shopping Ctr Next To Melting Pot.

Details

  • DeliveryNot available

Location

The UPS Store
9702 Gayton Rd, Richmond, VA
23238, United States

Hours

Reviews

4.8
488 reviews
5 stars
460
4 stars
8
3 stars
0
2 stars
1
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting employees like Sheena and Anne.

Efficiency

Customers frequently noted the fast and efficient service, with minimal wait times reported.

Mixed Experiences

While many reviews were positive, some customers reported poor service from specific staff members, indicating inconsistency in employee performance.

Cleanliness

The store was consistently described as clean, organized, and inviting, contributing to a pleasant customer experience.

Notary Services

Notary services received mixed feedback, with some customers expressing frustration over wait times and service quality.
  • RD
    Russell Deyerle
    Nov 17, 2025
    5.0
    Great service
  • MR
    Michelle Rahman
    Nov 4, 2025
    5.0
    Excellent customer Service by Anne!
  • RR
    Rich
    Oct 21, 2025
    1.0
    I went in for a simple service, a Notary, and I was told an hour and a half wait or make an appointment! What? It takes two minutes to complete a notary, shorter than it takes to process a package, do you send people away who come into ship packages? The notary was off to the side doing whatever. Customers come first, obviously the employees don't understand this basic concept. Stop what you're doing, take care of the customer and then go back to the task you were doing. Also, I never commented on this previously, but this notary that refused to stop what she was doing was the same person that couldn't figure out how to fax a 20 page document, I had to take it to the UPS store on Pump Rd. Which had no issue faxing and had no issue today executing the Notary. Don't patronize the UPS store on Gayton, you'll just be annoyed and have to go elsewhere. Just go to Pump Rd.!
  • GG
    GenXLab
    Oct 17, 2025
    1.0
    After reading reviews and seeing that Anne may be the manager, I'd agree that she is very helpful and nice. Unfortunately, the same can't be said for the young kid behind the counter today who acted like I was very much bothering him. When he then said "I don't know what to tell you" I realized I wasn't getting any help and didn't want to deal with his shoulder shrugs anymore. Furthermore, he took my packages without explaining how certain Amazon returns work and now I've potentially got refund issues. I left with no resolution or help. I'll go to another UPS store and hopefully will get a more helpful employee.
  • JK
    Jennie Kelly
    Oct 17, 2025
    5.0
    The staff there is very good! Anne is wonderful and so helpful.
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Frequently Asked Questions About The UPS Store

What shipping services does The UPS Store #0710 in Richmond offer?

The UPS Store #0710 offers expert shipping services including packing, shipping, and mailbox services for your mail and packages.

What are the business hours for The UPS Store #0710?

The UPS Store #0710 is open Monday to Friday from 8:30 AM to 7:00 PM and on Saturdays from 10:00 AM to 3:30 PM. It is closed on Sundays and certain holidays.