Business Details
About
Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Richmond, VA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
191 reviews
5 stars
121
4 stars
23
3 stars
11
2 stars
4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Product Availability
Customers appreciated the variety of products available, though some noted that certain items were out of stock.
Store Experience
The store is generally described as clean and well-organized, but there are complaints about long wait times and inefficiency in service.
Technical Services
Feedback on technical services, especially in the printing department, was largely negative, with reports of disorganization and poor customer handling.
- EGElizabeth GoberJan 5, 20265.0Tina provided incredible service and truly went above and beyond to help us with a last-minute order today. Friendly, knowledgeable, patient, and 100% deserving of 5 stars!
- RDRoll DestineeDec 13, 20251.0THIEF!!! Be aware if your package gets sent to this location I stopped in the same night my package showed as delivered the kid at the front desk spent close to an hour looking for my package the night manager then came over and started helping after a while I got frustrated and left I came back a little later and the manager informed me it was not there and must have been a mistake. I stated I would file a police report and contact ups as this was not a cheap package $400 dollar watch actually and that it was signed for by one of them therefore it must have been stolen he then freaked out and asked me to come back in the morning to talk with the general store manager I agreed I came in the next morning after opening and after arguing with me she agreed to check again and magically the box was on a desk in plain sight when she brought it over the box was open the packaging list had been ripped off of it and multiple shipping labels plastered over it had been clearly cut open and gone through. The manager still saw nothing wrong with this and proceeded to make excuses. I have reported them to local authorities as well as ups as this was attempted theft at its finest.
- SSSopheak SokDec 10, 20251.0Poor customer service, I'm very upset. I was there today, patiently waiting in line. The cashier was taking a while helping out a gentleman in front of me, so I looked and noticed one of the cashier opened up and asked to help the next person. The lady behind me went to her. I waited a while more and noticed that my lane was taking a while,.. so I pushed my cart over to the other register where the lady was helping out the one behind me. (Older white lady) She then told me that the line starts over there (where I was). So I told her "I've been waiting, so that means I have to start over in the back of the line again?" I then push my cart back to where I started being the last all over again.... A gentleman opened up his register and helped another person behind me. I felt like everybody else around me was being help except for me. Just left my cart there and walked out. I'll do my business elsewhere. Happy that I didn't make that big purchase here.
- RHRuth HowardNov 19, 20255.0Affordable computers and excellent tech service here
- DBDees BailbondsOct 18, 20255.0Always stocked and the associates are very helpful
Frequently Asked Questions About Staples
What services does Staples in Richmond, VA offer?
Staples in Richmond, VA offers innovative printing, shipping, technology, travel, recycling services, direct mail, design services, passport photos, TSA PreCheck®, and Amazon Pickup services.
What are the operating hours for Staples in Richmond, VA?
Staples is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Staples in Richmond offer pickup and delivery options?
Yes, Staples provides in-store pickup, curbside pickup, delivery, and same-day delivery services.
What types of products can I find at Staples in Richmond?
Staples sells a variety of products including Chromebooks, laptops, desktops, printers, ink and toner, office supplies like notebooks and pens, cleaning supplies, office furniture, and more.
Which payment methods are accepted at Staples in Richmond?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Where is Staples located in Richmond, VA?
Staples is located at 1248 CarMia Way, Richmond, VA 23235, USA.
Are there any nearby courier or delivery services close to Staples in Richmond?
Yes, nearby courier and delivery services include the Amazon Locker - Estefania and a UPS Access Point location, which can be convenient for package pickups or drop-offs before or after visiting Staples.
What nearby options are available for dining after visiting Staples in Richmond?
Nearby dining options include Vizza Godzz Vegan Pizzeria, Jiang's Chinese Restaurant, Kabab Grille (Indian cuisine), Ruby Tuesday, and Subway, offering a variety of food choices for customers.
Are there any wellness or beauty services near Staples Richmond?
Yes, customers can find Helen Nails and Spa, Salon Alora, Eye Nail And Spa, Evolving Canvas for massage therapy, and Lavish Permanent Cosmetics Beauty & Wellness Spa nearby for beauty and wellness needs.
Does Staples Richmond provide recycling services for electronics and ink cartridges?
Yes, Staples offers recycling services including recycling for electronics, ink cartridges, and batteries, helping customers dispose of these items responsibly.