Business Details
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Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Richmond, VA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
217 reviews
5 stars
120
4 stars
28
3 stars
13
2 stars
8
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unhelpful staff, and rude interactions.
Staff Attitude
Feedback highlighted a mix of friendly and helpful staff, but also noted instances of condescension and unprofessional behavior from some employees.
Store Management
Several reviews criticized the management for lack of support and training for staff, leading to inconsistent service experiences.
Product Availability
Customers expressed frustration with inventory issues, including items being out of stock and unclear pricing.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and the overall pleasant atmosphere during their visits.
- LLLucy2 days ago5.0the cashier was super friendly and gave me a tiny duck :)
- BXBella XOct 31, 20251.0This review pertains to Amazon returns only! That's the only reason I come to this Staples, and each time I do, it's as if they have no staff. I've stood and waited for up to 15 minutes without an employee coming to help me. When someone finally does, they've just been standing (in my line of sight!) at register, chatting with their coworkers. Why did I have to wait for so long? So they could finish their conversation? Mind you, it's not like they're checking out other customers-- this is not a bustling store by any means. The one time I didn't have to wait, the employee seemed angry and didn't even greet me. I'm fine with waiting, and I can give staff grace when it's busy. But at this Staples, I'm being blatantly ignored by employees who simply don't want to do their job. It's ridiculous, and I leave annoyed every time.
- JJJenOct 30, 20251.0Customer service is non-existent here. I have many examples over the last couple of years, but today takes the cake. They are supposed to open at 8. I arrived at 8:08 and the door was locked and security gate was up. Two employees were inside and looked at me a few times and just went about their business, apparently not thinking that maybe the door/gate should be opened. I finally had to CALL the store and ask if they were open and could please open the door. A lady said, "Okay, give me a minute." Not, oh, I'm so sorry the door was locked-- nothing. It was another several minutes before she actually came over and opened the door (and said absolutely nothing to me-- no greeting, no apology-- nothing). This is basic customer service out the window. So I finally get in after a while of waiting, and I stand at the returns desk and continue to be ignored by all the employees. Finally one (one of the guys who just watched me stand locked outside for 10 minutes) said he'd be with me soon. I waited several more minutes and finally decided to call it a day since I had other things and work I really needed to get to. Unbelievable. This is not an isolated incident. The employees here frequently treat customers like they're a bother. (There are one or two exceptions I've encountered. ) I worked retail in my youth and we were taught customer service, and I would be fired if I acted like any of these employees. But I guess that's an archaic concept now.
- JPJason PrichardOct 1, 20255.0I printed off some resumes and didn’t even notice untill I got home and pulled them all out. Literally so sweet! Once again, thanks!
- CSChrista SouliaSep 13, 20255.0All the staff was super friendly, helpful, and knowledgeable. First time in this store and I was actually surprised at how pleasant the visit was. Great job on hiring and training the right staff here. They even helped carry out a heavy item to my car. And I love my new chair.
Frequently Asked Questions About Staples
What services are offered at Staples in Richmond, VA?
Staples offers printing, shipping, technology, travel, recycling, direct mail, design services, passport photos, TSA PreCheck®, and Amazon Pickup services.
What are the opening hours for Staples in Richmond?
Staples is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What types of products can I find at Staples in Richmond?
Staples offers products including Chromebooks, laptops, printers, desktops, office supplies, ink and toner, furniture, and cleaning supplies.
Does Staples in Richmond offer pickup and delivery options?
Yes, Staples provides in-store pickup, curbside pickup, delivery, and same-day delivery services.
What payment options does Staples accept?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Can I recycle electronics or ink cartridges at Staples Richmond?
Yes, Staples offers recycling services for electronics, ink cartridges, and batteries.
Is there free Wi-Fi available at Staples in Richmond?
Yes, Staples provides free Wi-Fi for customers in the store.
How can a customer visiting Staples benefit from nearby places like Klient Hawk LLC and Big Brothers Big Sisters?
Customers can connect with Klient Hawk LLC for marketing and advertising needs and explore community support by engaging with Big Brothers Big Sisters nearby after visiting Staples.
What dining options are available near Staples at The Shops at Willow Lawn?
Nearby restaurants include Noodles & Company for American cuisine, &pizza for Italian-style pizza, and Yoshi Sushi for Japanese food, offering convenient meal options before or after your visit.
Are there any fitness or wellness centers near Staples Richmond?
Yes, nearby you can find facilities like Massage Envy - Richmond Willow Lawn, The Joint Chiropractic, Escape Massage, The Hot Yoga Barre, and Row House Fitness to complement your visit with wellness and fitness services.