RXO

Reviews

• ZA

  Zeina AS

  Feb 11, 2026
  1.0
  Technically 0 stars wish it was an option RXO has been the worst company I have ever dealt with. My LG order (refrigerator, washer, and dryer) has had SIX delivery attempts over six weeks and still no resolution. Attempt 1: Missing parts. Attempt 2: Missing parts again. Attempt 3: Delivery person wasn’t trained to bring appliances upstairs and said the only way they would deliver is if we sign a waiver stating that they are not responsible for damages, which of course we didn’t do. Attempt 4: Refrigerator arrived damaged. They refused to do a partial delivery. I contacted LG myself for a replacement, and they sent one out. Attempt 5: RXO claimed there was “ice on the driveway” and refused delivery. Attempt 6: They showed up with the same damaged refrigerator not the new replacement that was sent by LG. They delivered the washer and dryer and said they would return with the new refrigerator. That refrigerator is now nowhere to be found. They promise callbacks that never happen. Even the escalation team has been completely ineffective. The “case of the missing fridge” has now been dragging on for almost two weeks and we have been living with no refrigerator, since this was a brand new home. Avoid LG and RXO at all costs. LG’s customer service has been just as disappointing they simply do not seem to care Update February 16, 2026 Attempt #7. After being contacted by RXO’s social media management team, we were finally told they “found” the refrigerator and scheduled delivery for February 16, 2026 between 3-7 PM. We have been home waiting since 2 PM. No call. No update. No delivery. We tracked the order ourselves only to see this (see attached screenshot). Seven attempts. Weeks of excuses. Damaged units. Missing parts. False delivery claims. And now another no-show without the courtesy of a phone call. At this point, this is beyond incompetence it’s complete disregard for customers’ time and money. A company operating like this should not be in business. This is absolutely outrageous. Update - Attempt EIGHT!!!! February 18th, 2026 Unbelievable. On the EIGHTH attempt, RXO managed to damage the replacement refrigerator (see pictures). This is beyond incompetence it’s outright negligence and a complete waste of our time. We have been without a refrigerator since January 13. Eight scheduled deliveries. Eight failures. Missing parts, untrained staff, false excuses, damaged refrigerator and now they’ve damaged the replacement as well. This is hands down the most incompetent, time-wasting logistics company I have ever dealt with. The level of disorganization and disregard for customers is unacceptable. Enough is enough.
• MM

  Miguel Martinez

  Feb 11, 2026
  2.0
  **TRUCK DRIVERS BEWARE** -not enough space to back into door -other trucks and cars are constantly coming in and out of this area and alot of them dont pay attention -you have to wait for them to finish unloading delivery box trucks (usually done at 10 but might be extended until 11-12) -they unload your truck by hand so no forklift used which means extremely slow -they only put 1-2 people to unload your truck Theyre getting an extra star because they have bathrooms inside that could be used by drivers but other then that, stay far away from this one
• SW

  Savannah Wietecha

  Feb 4, 2026
  1.0
  Avoid this company at all costs. They arrived to install the new washer and dryer, and also remove the old unit and place it in the garage. While removing the old unit they dropped it down our stairs and caused the property damage shown below. The unit was also destroyed as well. Upon installing the new washer and dryer, they left exposed wires which shocked my husband later that day! The delivery team tried to say they would just come back and fix the damage themselves. I said absolutely not and they filed a claim. Two days later we received an email showing our claim number and introducing us to our claims representative. After numerous follow up emails we had heard nothing. It’s been a month. Now we are tasked with having to get a lawyer. The worst experience I have ever had with a delivery company.
• MM

  MO

  Dec 16, 2025
  1.0
  I recently had appliances delivered and installed through RXO as part of an LG purchase, and the experience was disappointing. While the driver and assistant were pleasant, communication was very difficult since neither spoke English well. They also arrived without the proper accessories to install my dishwasher, which forced me to make a $65 trip to Lowe’s for parts that should have been included since I paid for installation through LG. Additionally, the team did not level the washer, dryer, or refrigerator, and they informed me—only upon arrival—that they could not install the gas range because it required a certified installer. RXO knew this was a gas range when they received delivery instructions on November 25th, yet made no effort to schedule a qualified installer for the following day. I have contacted RXO’s customer support multiple times over the past three days, and every call ends with the same empty promise: “We’ll create a ticket and get back to you.” No one ever follows up. As of now, I have a fully unpacked but unusable range and no resolution in sight. With modern technology and proper coordination, this should have been an easy issue to prevent. RXO needs serious improvement in planning, communication, and customer service.
• DV

  David Veasey

  Nov 25, 2025
  1.0
  Installers pretended not to speak English to evade installing the washer and dryer. They were lazy, lied, and it was overall a terrible experience. I cannot believe that Lowes does business with this company. I will make it a personal effort of mine to get the install contract yanked and awarded to a more capable company.

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