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FedEx Office in Richmond, VA provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Location
FedEx Office Print & Ship Center
8800 Staples Mill Rd, Richmond, VA
23228, United States
Hours
Reviews
2.7
49 reviews
5 stars
19
4 stars
2
3 stars0
2 stars0
1 star
28
- KKKaleyOct 8, 20251.0When I walked in, there were at least two employees behind the counter, but no one acknowledged me at all. I stood there for several minutes being completely ignored, even though I was right in front of them. Eventually, someone did help me, but the lack of basic courtesy and the long wait made the experience extremely frustrating. Very poor customer service.
- NMNeva MorrisonSep 20, 20251.0I was dropping off a package and the woman in front of me was talking to the lady taking her package but the lady taking her package was holding and entire side conversation with a friend. So finally the lady in front of me had to ask “is that I you need from me.” And the lady said “yes.” The lady behind the counter was socially inept. She should have been focused on the customer, the woman in front of me, and passed her social conversation. I was next and she continued her personal conversation and walked away from the counter to get her charger! Not sure for her phone or computer, but she got her charger and handed it to her friend (who was not there to mail a package but was sitting in a chair on the customer side of the counter). I put my package in the counter and said “I’m just going to leave this here I have the tracking number - as she walked to the back for her charger. I don’t believe I will use this fed ex again. Awful customer service. I don’t care if you have a friend visit you at work. Or even sit and visit with you BUT focus on your customers first. Then chat and do personal things when there is down time.
- NLnolan lamonatgneSep 13, 20251.0I usually try not to leave bad reviews…but this was too frustrating to let slide. Customer service from Nannette Was absolutely horrible. No warm welcome. She was very short with me and responded to questions as if I should’ve already known the answer. I shipped out my laptop (a $900 one to be exact) and honestly, she did not make me very comfortable knowing it would be in good hands and handled properly. Not to mention, they charge $28 for a laptop shipping box. Not exactly her fault, but just added to my frustration. If you want amazing customer service, and your valuables handled with care, I would steer AWAY from here.
- NNNehemiahJul 9, 20255.0good service and quick
- PHPeyton HarrisJul 3, 20251.0I have used these folks for years, and watched them slowly descend into complete ineptitude. Today I was shocked that they didn’t know how to replace toner…..they are a print shop!!!! A few years ago they had a great staff, but since COVID they have untrained people working. They seem yo have less business, too. The final product was actually really good, but I waited over 25 minutes for something that should’ve taken 2 to 5 minutes. The woman working there has a really sweet personality, however, is she does need some training in some basic customer service because with her personality, she could have made that situation so much better I think. But I basically felt like I was in their way
Frequently Asked Questions About FedEx Office Print & Ship Center
What services does FedEx Office Print & Ship Center at 8800 Staples Mill Rd provide?
FedEx Office Print & Ship Center offers printing, shipping, copying, digital printing, direct mail, signs and graphics, internet access, computer rental, fax services, passport photos, online notary, lamination, and binding services.
What are the operating hours of the FedEx Office Print & Ship Center in Richmond, VA?
The center is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 11:00 AM to 6:00 PM, and is closed on Sunday.
Which payment methods are accepted at the FedEx Office Print & Ship Center on Staples Mill Rd?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I upload documents online to have them printed for pick-up at FedEx Office Print & Ship Center?
Yes, you can upload documents using FedEx Office Print Online for convenient pick-up or delivery of your prints.
Is there an app that provides coupons or deals for FedEx Office Print & Ship Center?
Yes, the FedEx app available on both Apple and Android devices offers coupons and discount deals.
Can I use fax and passport photo services at FedEx Office Print & Ship Center?
Yes, the center provides fax and passport photo services among other business and shipping offerings.
How can nearby Starbucks benefit me when visiting FedEx Office Print & Ship Center?
You can grab coffee or a refreshing drink at the nearby Starbucks either before or after handling your printing and shipping needs at FedEx Office.
Are there dining options close to FedEx Office Print & Ship Center?
Yes, nearby options include Panera Bread, Burger King, Jersey Mike's Subs, and Waffle House where you can enjoy a meal or quick bite.
If I need mobile phone services near FedEx Office Print & Ship Center, where should I go?
T-Mobile, a mobile phone store near FedEx Office, provides telecommunications services and electronics for your convenience.
Which brands are associated with the FedEx Office Print & Ship Center at Richmond?
The center is associated with brands including Kinko's Copies, FedEx Express, FedEx Ground, Adobe CS3 Suite, Microsoft Office Professional, and more.