Brand Certified
United States Postal Service
2.9(164 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
11110 Sunset Hills Rd, Reston, VA
20190, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11110 Sunset Hills Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.9
164 reviews
5 stars
61
4 stars
16
3 stars
6
2 stars
10
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees who provided excellent service.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including rude staff interactions and unprofessional behavior from some employees.
Package Handling Problems
Customers reported issues with lost packages, misdelivered mail, and delays in service, indicating a lack of reliability in package handling.
Long Wait Times
Multiple reviews noted long wait times for service, especially during busy hours, and issues with appointment scheduling for services like passport processing.
Inconsistent Experiences
While some customers had positive experiences, others reported significant frustrations, suggesting inconsistency in service quality at this location.
- JBJacques Bertrand2 days ago5.0Very helpful staff. Can get busy but they get through people as fast as they can.
- LGLaroy GraysonNov 26, 20251.0They lost my package.
- ELEric LeeNov 20, 20255.0I had a great experience at the USPS Sunset Hill location checking on my general delivery mail. The delivery manager was very patient and took the time to guide me through tracking my items. He even helped me understand that I needed to go to the Herndon post office to pick up my package. Their support made the whole process much easier and less stressful. I really appreciate their professionalism and willingness to help.
- KKKevin KeithleyNov 17, 20255.0All the post office features with a decent staff.
- SWStephen WilsonOct 3, 20251.0Not updating rules and regulations of the post office. Rules on the wall are from 2016 or 18. That is very important as to how they conduct themselves with the public. Poster 7
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 11110 Sunset Hills Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a first-time passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can typically take your passport photos as well. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this USPS?
Most passport services at Post Offices require scheduling an appointment through the online scheduler, although some locations offer limited walk-in hours.
What are the operating hours of the USPS at 11110 Sunset Hills Rd?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, and on Saturdays from 8:30 AM to 2:00 PM. It is closed on Sundays.
Can I reserve a PO Box online and pick it up at this Post Office?
Yes, you can search for and reserve PO Boxes online, then complete your setup in person at the Post Office with two valid IDs and your completed application.
What is the cost for a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
Is 24/7 access available to the PO Boxes in the lobby here?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Please check with this specific Post Office for details.
How can visiting nearby places like Leewalking Store 88 or Keep On Picklin' complement my trip to the USPS at Sunset Hills Rd?
You can combine errands by visiting nearby shops such as Leewalking Store 88 for shoes and clothing or Keep On Picklin', a flowers and gifts shop, before or after your USPS visit for convenience and a pleasant outing.
Are there any nearby dining options close to the USPS at 11110 Sunset Hills Rd?
Yes, Cherry's Eats & Kitchen is nearby, offering catering and restaurant services, which makes it convenient to grab a meal during your visit to the Post Office.
How can nearby transit or community services assist customers visiting this USPS location?
Nearby community services like Social Innovators for Americans Association and public services can provide additional support, while the proximity to various locations helps customers plan their visit efficiently and accomplish multiple tasks in the area.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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