Brand Certified
The UPS Store
4.4(136 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
11654 Plaza America Dr, Reston, VA
20190, United States
Certified by The UPS Store • Feb 22, 2026
(703) 437-9300
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/va/reston/11654-plaza-america-dr
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0316 in Reston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Reston Town Center Plaza America Shopping Whole Foods Sunset Hills Wiehle Metro Parkway.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
4.4
136 reviews
5 stars
109
4 stars
8
3 stars0
2 stars
3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently provide friendly, professional, and helpful service, with many customers praising individuals like Jay and John for going above and beyond.
Efficiency
Customers frequently mention quick service and minimal wait times, often being in and out within minutes.
Mixed Experiences
While most reviews are positive, there are occasional mentions of poor service from individual staff members and issues with pricing transparency.
Reliability
The store is noted for its reliability in handling packages with care, ensuring timely deliveries, and assisting with complex shipping needs.
- NMNeil McLaughlin1 day ago5.0Prompt, Courteous and knowledgeable service handled quickly with no stress! Dr Neil
- HSHabibah SFeb 17, 20265.0I’ve used this store for 4 years, shipping, mailing and have a post mailbox with them. The entire staff is so pleasant to work with and always addresses concerns promptly. Keep up the good work
- SSSam SJan 30, 20265.0I genuinely wanted to take a moment from my day to write this review. I use this UPS when I’m at work. Although the workers’ job isn’t highly customer-focused, they genuinely welcome you and always do their best to assist you with all your shipping needs. I sincerely wish them the best in their lives and careers.
- GGGreggJan 24, 20265.0The UPS Store here delivers friendly, professional service every time—truly top-notch. Special shout-out to Jay for his outstanding attentiveness and excellent customer service. He made the entire interaction completely seamless and stress-free. With 20 years of experience as a trainer and leader in the customer care industry, I’ve seen a lot of service standards, and I was genuinely impressed. Jay is a shining example of what great customer service looks like. Highly recommend this location! Thanks again, Jay!
- EKErika KonecznyDec 19, 20255.0I have been coming to this store for years and when I say this is my favorite UPS Store and team, I truly mean it. I handle a lot of complex international shipping for work, and they consistently go above and beyond to make sure everything arrives on time and in perfect condition. Every single person here is helpful, kind, and incredibly efficient, but Jay and John have gone out of their way for me more times than I can count. Shipping is usually my least favorite task, yet I genuinely enjoy coming to this store because of them. I’m so grateful for the care, professionalism, and support they provide. Thank you all for everything you do!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Reston provide?
The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the regular business hours for The UPS Store in Reston?
The UPS Store in Reston is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store in Reston open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM. Hours may vary on holidays.
What payment options are accepted at The UPS Store in Reston?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I use The UPS Store in Reston for mailbox rental and mail services?
Yes, The UPS Store offers mailbox services including mailbox rentals for handling your mail and packages.
Does The UPS Store in Reston provide notary and document shredding services?
Yes, notary services and document shredding are available at The UPS Store in Reston.
Are there printing services available at The UPS Store in Reston?
Yes, they provide professional printing services including copy services, sign printing, and digital printing.
Which nearby metro station is close to The UPS Store in Reston?
The Wiehle Metro Parkway station is nearby and can help customers access The UPS Store conveniently by public transit.
What shopping centers are near The UPS Store in Reston for combining errands?
Plaza America and Reston Town Center are conveniently located nearby, allowing customers to shop and visit The UPS Store in one trip.
Are there grocery options near The UPS Store in Reston if I want to shop before or after my visit?
Yes, Whole Foods is nearby, providing customers an opportunity to shop for groceries before or after using services at The UPS Store.
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