The UPS Store

4.4
132 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0316 in Reston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Reston Town Center Plaza America Shopping Whole Foods Sunset Hills Wiehle Metro Parkway.

Details

  • DeliveryNot available

Location

The UPS Store
11654 Plaza America Dr, Reston, VA
20190, United States

Hours

Reviews

4.4
132 reviews
5 stars
105
4 stars
8
3 stars
0
2 stars
3
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers praising individual employees for going above and beyond.

Efficiency

Customers frequently mention quick service and minimal wait times, often being in and out within minutes.

Mixed Experiences

While most reviews are positive, there are some reports of poor service from individual staff members and issues with pricing transparency.

Packaging Care

The store is noted for taking extra care in packaging items, ensuring safe delivery for delicate shipments.

Pricing Concerns

Several customers expressed dissatisfaction with perceived high costs for services and materials, leading to frustration.
  • EK
    Erika Koneczny
    Dec 19, 2025
    5.0
    I have been coming to this store for years and when I say this is my favorite UPS Store and team, I truly mean it. I handle a lot of complex international shipping for work, and they consistently go above and beyond to make sure everything arrives on time and in perfect condition. Every single person here is helpful, kind, and incredibly efficient, but Jay and John have gone out of their way for me more times than I can count. Shipping is usually my least favorite task, yet I genuinely enjoy coming to this store because of them. I’m so grateful for the care, professionalism, and support they provide. Thank you all for everything you do!
  • MA
    Michelle Ahinkurah
    Dec 8, 2025
    5.0
    this is a five star UPS stop. I always come in no matter how far because everyone that works has especially nice. Kevin recently helped me pick up heavy stuff out of my car in this cold weather. The service is absolutely exceptional. Thank you so much, Kevin. I really needed it. I can’t stand the cold ha ha
  • AA
    Ardico
    Dec 1, 2025
    5.0
    I come to make photocopy about 150 pages. They offer great service and at very reasonable price.
  • BB
    B B
    Dec 1, 2025
    5.0
    Polite, professional staff. This location is very well staffed. In and out for a drop off in less than a minute.
  • SY
    Suzanne Cale Young
    Nov 27, 2025
    4.0
    Most staff are absolutely lovely. There is one fellow who has zero people or communication skills. The owner should probably give him some guidance. But everyone else is absolutely lovely and competent.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Reston provide?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.