The UPS Store

4.4
125 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0316 in Reston offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Reston Town Center Plaza America Shopping Whole Foods Sunset Hills Wiehle Metro Parkway.

Details

  • DeliveryNot available

Location

The UPS Store
11654 Plaza America Dr, Reston, VA
20190, United States

Hours

Reviews

4.4
125 reviews
5 stars
99
4 stars
7
3 stars
0
2 stars
3
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and going above and beyond to assist with shipping and other services.

Staff Recognition

Specific employees, particularly John and Jay, received multiple commendations for their exceptional service and professionalism.

Efficiency

Many reviews highlighted the quick service and minimal wait times, contributing to a positive customer experience.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding charges for printing and packaging materials.

Mixed Experiences

While most feedback was positive, a few customers reported negative experiences with specific staff members and issues with service transparency.
  • DC
    Danielle Chu
    3 days ago
    5.0
    I came in to do an amazon return for my husband not to long ago, and the employees were so nice and helpful when I arrived. They were all helping the current guests, and Danny was quick to jump in and help me while I was trying to find the QR code. He was pleasent and patient, even cracked a few jokes with me. Great vibe!
  • LB
    Leonardo Bojorge
    Nov 14, 2025
    5.0
    Very friendly staff, did a wonderful job making sure the glass soda bottles I was shipping was wrapped individually and got to their destination safely and intact
  • DB
    David Burnell
    Nov 13, 2025
    5.0
    Went here to get some mortgage documents Daniel was extremely helpful highly impressed with his customer service skills and friendly personality.
  • CP
    Charlotte Petty
    Nov 12, 2025
    5.0
    Every time I come in, they are so helpful and kind. They explain everything and are quick! I'm usually in and out in under 5 minutes! They are amazing and I'm so happy I never have question where to go to send something or print something.
  • JB
    Jessica Berg
    Oct 5, 2025
    5.0
    This was going to be 1 star but John stepped in and made it 5 stars. I came in with 3 heavy boxes to send. I had the QR code and/or print option. The first sales associate was a female (didnt get her name) was abrupt and rude and less than interested in helping. I initially brought up a printable label since QRcode wouldn't populate. She said I had to go home and print. (never offered printing onsite). I told I had the QR code but it was not loading she told me go outside or go home and print and turned away. I went outside and It still wouldn't come up. I came back in and John offered options. They didn't work but it was his willingness to help before I went home with all my packages. It is taking the extra step that counts. I come here a lot and this is the first tine any one was rude and not willing to help. So, overall,great store. Maybe she needs more training?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Reston provide?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.