Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 933 Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
194 reviews
5 stars
29
4 stars
7
3 stars1
2 stars
7
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, and unprofessional.
Long Wait Times
Customers consistently reported excessively long wait times, often with only one employee working at the counter.
Mail Delivery Issues
Many customers experienced problems with mail delivery, including lost packages, delayed mail, and incorrect delivery.
Management and Staffing
Reviews indicated a need for better management and more staff to handle the volume of customers effectively.
Inconsistent Operations
Customers noted issues with the post office not opening on time and not following through on services like mail holds and passport applications.
- MHMike HoldenDec 23, 20251.0These people do not even deserve one star because they should not even have a job. Any person you talk to at this location will lie to you and do everything they possibly can in order to get rid of you. They only have one person at the front and always have a line stretched all the way to the front door because they are so slow waiting on each person. If they ever go to the back for some reason than they disappear for another ten or more minutes. The mail carrier on my route has not delivered any mail for the past 3 days. I have informed delivery that is supposed to let you know exactly how many pieces of mail will be delivered daily. The problem is that the carrier refuses to deliver the mail and they know that nothing will ever be done to them about it. The informed delivery also tells you when your mail was delivered but that is a lie because I know for a fact that no mail was ever delivered. I went to the post office located at 933 Broad St. to complain and they told me I had to fill out a stupid form and leave it then come back later. I told them that I wanted to speak with a supervisor than they made me wait over 15 minutes hoping that I would get mad and leave. When I explained to the supervisor about no mail being delivered she went to the back and returned with about twenty letters that were never delivered or left inside my mailbox. She kept making up excuses for the incompetent carrier so I asked her to pay me $70,000.00 a year to deliver mail and I would make sure it got done. The very next day the mail carrier was on our street delivering mail but never delivered my mail on purpose. If you file a complaint online it will take about a week for them to refer you back to the same post office that you complained about and nothing will ever be done.
- ALAmber LDec 3, 20251.0If I could give 0 stars, I would. This post office is awful. They don’t answer the phone, they don’t actually hold mail that’s on a mail hold, and they said it would take SIX MONTHS for me to get my mailbox key. I’ve had packages vanish and mail no where to be found. This is ridiculous and I’m over it.
- PSPaige SpallinoNov 25, 20251.0This location is useless one person will tell you one thing and then another person will tell you something else. So I moved the end of October the end of the 2nd week of October I went to chowan location because close to my house and put in a change of address for November 1st. Pay attention to the dates important for the situation. So when my sister and I moved into our new apartment we were told to go to the post office and put in for our mailbox keys would take about 2 weeks we get there and we are told 2 months they put our mail on hold and we can come pick up our mail that was October 30th today is November 24th and I have gotten no mail now back to my old address they have been delivering mail there as of last week the told me it takes 30 days once you put in a change of address but no one told me that so then he says we can put it on hold and you can pick it up here ok great he says he sees where the change was put in. So Today I go to pick up my mail and guess what yep no mail and the girl tells me that she is not seeing a change of address ??? I feel out another change of address and leave before I say something I regret. I go to a post office in Chesapeake to see how I can reach a post master and am told the one from that location won’t call me back or speak to me they have had complaints before??? I was told I would have to speak to a congress representative unbelievable
- RGRobert GilhangNov 6, 20251.0very bad
- WWWilliamOct 24, 20251.0VERY FRIENDLY male clerk. However, this facility is slower than a snail moving backwards. Don't come here if you have any social or anxiety disorders or of you have any appointments on the same day. I've never ever seen a post office with 3 personnel and literally watch 1 person try to juggle 13 people in line trying to hold on to their package for an hour before they get served. In addition, this place lost my legal document in a standard envelope that I was mailing to the Portsmouth circuit court which I hand delivered to pay for extra postage because of weight. 🤣 I hate to shame people but this place is abysmal.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 933 Broad St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this post office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and most locations can take your passport photo.
Do I need an appointment for passport services at this location?
Most Post Offices that offer passport services require scheduling an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 933 Broad St?
Monday to Friday: 9:00 AM to 5:00 PM, Saturday: 10:00 AM to 12:00 PM, Sunday: Closed.
How can I get a PO Box at this post office?
You can apply for a PO Box online or in person; if applying in person, bring two valid IDs and your completed application. Online reservations can be made at https://www.usps.com/manage/po-boxes.htm.
Are PO Boxes accessible after normal lobby hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this local Post Office for specifics.
What nearby places can customers visit before or after their visit to this post office?
Customers might visit nearby places such as Economy Lodge for accommodation, Virginia Scenic for arts and entertainment, or even Strategic Housing Solutions, LLC if they have real estate needs in the area.
Is there public transportation or other related postal locations near this USPS branch?
Nearby, there is another United States Postal Service and United States Post Office location which could be alternatives. These may assist customers if this location is busy or for different services.
Are there automotive or moving service providers near this postal location?
Yes, P and P Motors and Transportation (car and used car dealer) and U-Haul Neighborhood Dealer (truck rentals) are nearby, which might assist customers needing transportation or moving help.
Where can I find hardware or contractor services near the post office?
Nearby contractors and service providers include Fee's Electrical Service, Shoreline Industries, and hardware stores like southern plumbing and heating supply or J J Fasteners Inc, which could be useful if you need related services.