United States Postal Service

3.7
45 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 431 Crawford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
431 Crawford St, Portsmouth, VA
23704, United States

Hours

Reviews

3.7
45 reviews
5 stars
26
4 stars
5
3 stars
0
2 stars
2
1 star
12
  • MB
    Meghan Brooks
    Sep 29, 2025
    1.0
    *My original post was deleted.* This USPS is barely functioning. They are so under-staffed that the one worker in the store will close during working hours at random every single day. Sometimes noon, sometimes 3PM, sometimes 10AM, sometimes 1:30PM. It is very unpredictable as to when they’re actually open. I understand the one worker does need a lunch break, but business hours are business hours. This means they should hire more staff. I can cite 13 different times this has happened to me. My online business runs off orders I mail using USPS, and this store down the street from my house ideally should be convenient for me. Instead, it is a major inconvenience and a burden to my small business. I can only imagine how many others are inconvenienced by the randomness and unreliability of this office.
  • JM
    Jason Moose
    Aug 7, 2025
    1.0
    Would not help me set up a PO Box
  • QD
    QueenEarth Divine
    Dec 15, 2023
    5.0
    Friendly service
  • SS
    SwytBety
    Mar 10, 2023
    2.0
    I don't usually do this but I went here to pick up my packages for my baby shower when I came upon a note on cardboard saying "out to lunch be back at 2:30". Door was wide open with packages siting on the counter for anyone to take. Anyone could've hopped the counter. Group of us dumbfounded and wondering why the counter was unmanned or at least doors locked.
  • JW
    Jacqueline Wright
    Feb 17, 2017
    5.0
    Everyone Is So Helpful And Friendly. Love to come here

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.