United States Postal Service

3.7
45 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 431 Crawford St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
431 Crawford St, Portsmouth, VA
23704, United States

Hours

Reviews

3.7
45 reviews
5 stars
26
4 stars
5
3 stars
0
2 stars
2
1 star
12
  • MB
    Meghan Brooks
    Sep 29, 2025
    1.0
    *My original post was deleted.* This USPS is barely functioning. They are so under-staffed that the one worker in the store will close during working hours at random every single day. Sometimes noon, sometimes 3PM, sometimes 10AM, sometimes 1:30PM. It is very unpredictable as to when they’re actually open. I understand the one worker does need a lunch break, but business hours are business hours. This means they should hire more staff. I can cite 13 different times this has happened to me. My online business runs off orders I mail using USPS, and this store down the street from my house ideally should be convenient for me. Instead, it is a major inconvenience and a burden to my small business. I can only imagine how many others are inconvenienced by the randomness and unreliability of this office.
  • JM
    Jason Moose
    Aug 7, 2025
    1.0
    Would not help me set up a PO Box
  • WP
    Wade Pleasanton
    May 17, 2023
    1.0
    I’m here on a weekday at 3pm and they’re closed again. Suppose to be open 9-5. Our tax dollars being expended efficiently, NOT!
  • MG
    Malisa George
    May 24, 2017
    5.0
    I started going to this post office because it was close to my job. I keep going because of the awesome the staff. They engage each and every customer. The level of customer service is far superior to what I have experienced at other locations.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.