Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 29 Franklin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
136 reviews
5 stars
27
4 stars2
3 stars
5
2 stars
5
1 star
97
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with package deliveries, including missed deliveries, packages delivered to wrong addresses, and delays.
Customer Service
Feedback highlighted a mix of experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Appointment Management
Many reviews mentioned issues with scheduled appointments, particularly for passport services, including cancellations without notice and unhelpful staff.
Lost Mail
Several customers expressed frustration over lost mail and packages, with claims of mail being misplaced or not delivered at all.
- JJJack JDec 18, 20251.0They never attempted to deliver my package and said I requested to hold it at the post office. Very sad that the postal service is blatantly lying.
- EHEthan HearleDec 16, 20251.0Time and time again, this post office disappoints. They haven’t had a postmaster in 4 months. Cancel every appointment you make without notice. So bad, they have pre printed sheets they give you to go to other places that can fix their mistakes.
- JRJ RDec 12, 20251.0The delivery personnel aren’t scanning the packages when they deliver them! We keep getting packages that aren’t ours and to the wrong addresses. 🤦🏻 I called the facility to have the mail carrier come back and drop everything off at the correct address, but no one came to pick it up. 🙄 Arghhh… get it together, USPS!!!
- JAJeff AppleDec 2, 20251.0I keep getting mail past the dates of what my stuff is due. It's not letting me add a picture but today the 2nd of Dec I just received mail for Kohl's for black Friday shopping coupons that expire November 29th clearly should have been delivered weeks ago. Also this has happened multiple times with my stuff from social services that I need to renew for benefits and I've lost benefits bc of there incompetence
- MEM. E.Nov 28, 20255.0They are doing the best that they can with the changes. Please be considerate.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 29 Franklin St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at 29 Franklin St?
Most passport services require an appointment scheduled online, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at this location?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
How much does it cost to get a passport photo here?
The fee for a passport photo at USPS is $15.
Is the lobby where the PO Boxes are located accessible after hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for exact times.
Where is the nearest bank if I need financial services before or after visiting the Post Office?
Wells Fargo Bank and Truist are nearby and can assist with banking and ATM services close to the Post Office at 29 Franklin St.
Are there any nearby event venues where I can plan or attend events after visiting the Post Office?
Yes, 30 Franklin Event and Conference Center and The Gala Ria are nearby venues suitable for concerts, conferences, and tea rooms.
What local shops and salons are near the Post Office for customers to visit?
Nearby options include Sashae’s Beauty Salon, Crystal Spa & Nails, and The Hip Hop Spot clothing store for beauty and shopping needs.