Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 29 Franklin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
132 reviews
5 stars
25
4 stars
2
3 stars
5
2 stars
6
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees received praise for their helpfulness, many reviews highlighted rude and unprofessional behavior from staff, particularly during passport services.
Delivery Issues
Numerous complaints were made about late deliveries, packages being marked as delivered without being received, and mail being delivered to the wrong addresses.
Wait Times
Customers frequently reported long wait times at the post office, often with only one employee available to assist a line of customers.
Lost Packages
There were multiple instances of packages going missing or being mishandled, leading to frustration among customers who relied on timely delivery.
Inconsistent Service
Experiences varied widely, with some customers reporting positive interactions while others faced significant issues, indicating a lack of consistency in service quality.
- KRKendra RenéeOct 27, 20255.0The secretary Lisa is absolutely amazing. I won't get into details, but I had a huge dilemma and she went above and beyond to help my brother who is in Hawaii via myself. I don't know who the carrier is that helped, but I want to thank them also. In a world where we have a lot of people that don't half do their jobs, she definitely did hers and then some. Thank you again. 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽
- TPTiffany ParhamSep 22, 20251.0Someone who works in these post office stealing packages and then the mail man brung me a empty box to my door they stole a pair of 240.00 Jordan’s I brought for my daughter and now I am getting the run around.
- IFIris FigueroaSep 4, 20254.0En el correo de Petersburg, VA en el centro del pueblo; hace como 2 semanas que no entregaban la correspondencia, sólo los paquetes de Priority; y precisamente hoy cuando fuimos por la nuestra, nos informaron que ya habían reanudado las entregas de éstas.
- BSBrad ScheidSep 2, 20251.0Absolute complete waste of time going to this location. I stood for forty minutes to send a priority piece of mail while the one employee behind the counter would assist others not in line. This location is a prime example of why the government should terminate the USPS, go to FedEdx or UPS.
- PKPeace KeepersAug 29, 20251.0If I could give this Post Office negative stars, I would. This Post Office decided to mark that I rejected a package that was not attempted to be delivered to me (8/27/2025). After contacting the Post Office, I was told I could pick the package up in-person at the retail location. I showed up to pick the package up the next day (8/28/2025) and the worker stated he returned the package to the sender immediately. I spent all day trying to get the package rerouted back to me through the 1-800 number, and I was repeatedly told it couldn't be rerouted to me. 8/29/2025 I find out they supposedly attempted to deliver my package to me again, but never did. I contact the 1-800 number again, and I'm told they redirected my package to a different Post Office. I go into that store, and they show me they never had the package, and state it's back at the Petersburg location. I immediately contact the Petersburg Post Office, and I'm told the package isn't there, but they'll check if it is. It's currently been an hour since I was told they would check if it's there and I haven't received a response. The Post Office has stopped updating my tracking at this point, so there is no way for me to track this package at this point without verifying with a human where it's at. This entire process has been the fault of the Post Office, including the 1-800 portion. The attitude from every worker I've come in contact with is that the Post Office does no wrong and I'm obviously at fault for their failure to deliver. Meanwhile, I've received packages from FedEx and UPS with no issues of any kind. Please, for the love of God, 100% defund and eliminate the federal postal service. It's unbelievably inefficient and unable to do the simplest of tasks.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 29 Franklin St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at 29 Franklin St?
Most passport services require an appointment scheduled online, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at this location?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
How much does it cost to get a passport photo here?
The fee for a passport photo at USPS is $15.
Is the lobby where the PO Boxes are located accessible after hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for exact times.
Where is the nearest bank if I need financial services before or after visiting the Post Office?
Wells Fargo Bank and Truist are nearby and can assist with banking and ATM services close to the Post Office at 29 Franklin St.
Are there any nearby event venues where I can plan or attend events after visiting the Post Office?
Yes, 30 Franklin Event and Conference Center and The Gala Ria are nearby venues suitable for concerts, conferences, and tea rooms.
What local shops and salons are near the Post Office for customers to visit?
Nearby options include Sashae’s Beauty Salon, Crystal Spa & Nails, and The Hip Hop Spot clothing store for beauty and shopping needs.