United States Postal Service

3.1
42 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 202 Mill St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
202 Mill St, Occoquan, VA
22125, United States

Hours

Reviews

3.1
42 reviews
5 stars
21
4 stars
0
3 stars
1
2 stars
3
1 star
17
  • MW
    Mary Watson
    Dec 16, 2025
    5.0
    Lady in the post office was very friendly and helpful even with the long Christmas lines.
  • JL
    Jae Lynn
    Nov 4, 2025
    2.0
    Seeing-eye dogs are not the only valid service dogs.
  • BS
    Brain Storm
    Aug 14, 2025
    2.0
    **Review of Riverside Post Office** ⭐⭐☆☆☆ (2/5 stars) I recently visited this Post Office, and I think it’s safe to say that “slow” doesn’t adequately capture the experience—it was more like a standstill. **Location:** On the positive side, the location is decent, tucked away in a small area with ample parking. However, a convenient location can only take you so far when the service is this frustrating. **Service:** Upon entering, I was greeted by a line that could easily rival a theme park queue, and it didn’t seem to be moving at all. There were only two clerks working, and they appeared overwhelmed by the number of customers. I waited for nearly 30 minutes, and honestly, I was ready to pull my hair out by the end. **Cleanliness:** The post office itself wasn’t any better. It felt dingy and crowded, with piles of outdated notices plastered on the walls. While I understand post offices can get busy, the lack of tidy organization only added to the chaos I was witnessing. **Process:** When I finally reached the front of the line, I thought maybe my luck was turning. Unfortunately, this clerk seemed to be moving in slow motion. It felt like she was handling each transaction as though it was a life-or-death matter. I had a simple package to send, yet she spent several minutes searching for the correct postage rate while distracting herself by chatting with a colleague. I appreciated the friendly atmosphere, but not at the expense of efficiency. **Customer Experience:** You could feel the collective frustration in the air. Other customers exchanged glances of disbelief, and one lady even commented on how this place must’ve been “stuck in a time warp.” I couldn’t help but agree. When I finally completed my transaction, I had lost all patience, and I left the post office with a heavy heart instead of any sense of accomplishment. **Conclusion:** In summary, the Post Office has a long way to go. While there might be makeshift charm in the slowness, it leaves much to be desired when it comes to customer service. If they could increase staffing and training, it could really improve the experience for everyone. Until then, I suggest seeking alternative postal options if you value your time!
  • LL
    Lisa
    Sep 21, 2024
    5.0
    I live in the neighborhood and love the personal service with these ladies, they are all always very friendly. They know the people they service. I don’t have to ask for my packages, once they see me or my car they ready to give me the packages. It’s always a light pleasant experience at the end of my work day.. I appreciate them all!
  • KH
    Kay Ha
    Sep 20, 2022
    1.0
    This is by far the worst Post Office and most laziest workers I've seen.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.