United States Postal Service

2.5
114 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 101 N Pinetta Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 N Pinetta Dr, North Chesterfield, VA
23235, United States

Hours

Reviews

2.5
114 reviews
5 stars
30
4 stars
11
3 stars
3
2 stars
10
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of patience and professionalism.

Long Wait Times

Numerous reviews mentioned long lines and slow service, often exacerbated by understaffing and inefficient processes.

Inconsistent Hours

Customers expressed frustration over incorrect information regarding operating hours, particularly for passport services, leading to wasted trips.

Mixed Experiences

While some customers had positive interactions with specific staff members, the overall sentiment leaned towards dissatisfaction with service quality.
  • CL
    Curliee Loks
    Nov 28, 2025
    3.0
    The hours of this location is problematic . Is this location closed on Black Friday? It was closed before 5 pm today
  • RT
    Rachel Tan
    Nov 24, 2025
    1.0
    This post office always has a line a mile long that moves at a snail's pace and often the person at the counter is slow as molasses.
  • R_
    rai _0qt
    Oct 25, 2025
    2.0
    The lady that was at the front was so rude. I was waiting to ask her a question,then she said “these people don’t know how to read signs” the signs did not answer my questions. But one the other hand this gentleman was so calm and kind, 5 stars for him.
  • SS
    Samantha Streitz
    Oct 12, 2025
    1.0
    We went today for our passports. The lady working was so unbelievably rude. My husband and I brought our 3 kids to get their passports. We had a reservation and still no one came out for over 10 minutes after our reservation should have been. Then the lady was so rude the entire time. If we didn’t need these passports so soon we would have left.
  • VS
    Vanessa Serna sierra
    Sep 11, 2025
    1.0
    I made an appointment to get my 8 months baby passport at 6:30 am and waited outside the door for 45 minutes and nobody showed up.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.