Brand Certified
United States Postal Service
2.3(122 reviews)
Certified by United States Postal Service • Apr 26, 2026
Business Details
417 W 20th St, Norfolk, VA
23517, United States
Certified by United States Postal Service • Apr 26, 2026
(800) 275-8777
Certified by United States Postal Service • Apr 26, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Apr 26, 2026
About
Certified by United States Postal Service • Apr 26, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 417 W 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Apr 26, 2026
Hours
Certified by United States Postal Service • Apr 26, 2026
Monday9:30 AM - 5:00 PM
Tuesday9:30 AM - 5:00 PM
Wednesday9:30 AM - 5:00 PM
Thursday9:30 AM - 5:00 PM
Friday9:30 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
2.3
122 reviews
5 stars
31
4 stars
6
3 stars
6
2 stars
9
1 star
70
- TWTravis WesleyApr 13, 20261.0Just close this location. Laziest and rudest workers, never have money orders, doesn’t accept cash. Literally biggest waste of your time.
- MMMishelleApr 7, 20261.0This is an embarrassment of a post office.
- DLdongdong liuApr 3, 20261.0They don't handle passport applications here. Why, then, is it still possible to book an appointment online? It was a complete waste of my morning.
- MZMichael ZeiglerMar 20, 20261.0DO NOT COME HERE FOR PASSPORTS! I scheduled passport renewal online only to show up and find out they do not have a passport agent. This location should not be in the scheduling system!
- IKI. K.Mar 9, 20265.0Everyone who works here is really nice. I’ve been here a few times over the past couple of years and never had any issues with the staff. Since many places are short staffed, there’s often only one employee working the customer window, so it can get busy. Things to know before going: • Staff usually take a lunch break sometime between 1-3 pm, so it’s best to avoid visiting during that time. • They currently don’t have a passport agent, so you can’t take care of passport services here even if you make an appointment online. I don’t think the appointment availability has been synced with their actual services yet. • They don’t accept cash. Debit or credit card only.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the operating hours of the United States Postal Service at 417 W 20th St, Norfolk?
The Post Office is open Monday through Friday from 9:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and many locations also take passport photos. Please complete and print your passport application before applying.
Do I need an appointment for passport services at this Post Office?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online, then complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this local Post Office directly.
What nearby places could I visit before or after my trip to the Post Office on W 20th St?
Nearby you can visit several places including the United States Postal Service branch nearby, Post Office Debree, US Post Office locations, Tidewater Dental for dental services, and Great Clips for a haircut.
Are there dining options near the Post Office that I can visit?
Yes, nearby dining options include Kappo Nara Ramen (Japanese cuisine), Bangkok Garden Norfolk (Thai cuisine), Jessy's Taco Bistro (Mexican restaurant), Starbucks for coffee, and Taste which offers sandwiches and American food.
Where can I find financial services near the Post Office at 417 W 20th St?
Nearby financial services include H&R Block for tax preparation, Wells Fargo Advisors for investing and mortgage services, and Bank of America ATM for banking needs.
How can I book an appointment for passport services at this Post Office?
You can schedule a passport service appointment online using USPS's official scheduling website.
Brand Certified Facts from United States Postal Service
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