United States Postal Service

1.8
195 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2461 E Little Creek Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2461 E Little Creek Rd, Norfolk, VA
23518, United States

Hours

Reviews

1.8
195 reviews
5 stars
36
4 stars
2
3 stars
3
2 stars
8
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers feeling disrespected and ignored.

Passport Appointments

Customers consistently reported issues with passport appointments being canceled or not honored, leading to significant frustration.

Mail Delivery Issues

Many customers experienced problems with mail delivery, including missing packages and incorrect deliveries, contributing to a lack of trust in the service.

Staffing Problems

Frequent mentions of understaffing and long wait times were noted, with customers expressing dissatisfaction over the lack of available personnel to assist.

Operational Hours

Customers reported discrepancies between posted hours and actual opening times, leading to confusion and inconvenience.
  • MA
    Manuel Angel
    Oct 29, 2025
    1.0
    DO NOT BOOK PASSPORT APPOINTMENTS HERE. Unprofessional and unpredictable passport agent. Passport agent will not honor appointments or give notice. Save your time and go somewhere else.
  • JD
    Jeffrey Deneau
    Oct 27, 2025
    1.0
    Opens at 830. Employees are in no rush, it is 850 and they are ignoring all customers waiting to get into the building.
  • CC
    Charlene Cifuentes
    Oct 20, 2025
    1.0
    Passport was being completed with only the 1 person taking customers holding up line, with a back-up line of 7 people ahead of me and behind. Ridiculous.
  • RA
    Regina Arrington
    Oct 20, 2025
    1.0
    The hours of operation are 8:30am to 5pm. There shouldn’t be a line out the door because it’s after 9am and you haven’t opened yet. This is unacceptable and you all have no respect for people’s time. If you don’t want to do the job, find another one!
  • MM
    Manny
    Oct 15, 2025
    1.0
    Close earlier and the black lady with braids/dreads was unprofessional talking about it’s not anything she can do she doesn’t have a clerk.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.