United States Postal Service

1.8
197 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2461 E Little Creek Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2461 E Little Creek Rd, Norfolk, VA
23518, United States

Hours

Reviews

1.8
197 reviews
5 stars
35
4 stars
2
3 stars
4
2 stars
8
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Appointment Issues

Customers frequently reported that scheduled appointments, especially for passports, were not honored or were poorly managed.

Operational Delays

Many customers experienced significant delays in service, including long wait times and inconsistent hours of operation.

Mail Delivery Problems

There were multiple complaints about mail not being delivered, packages going missing, and incorrect deliveries.
  • DP
    Dominic Perron
    2 days ago
    1.0
    DO NOT bother trying to get a passport here. Holy crap this place sucks. Horrible post office as everyone else has noted. 3 times with a passport appointment and each time a different excuse on why it can’t be done. No care, no respect. Management needs to fire everyone in here and start from scratch. What are you waiting for? Your reviews to get under 1 star???
  • EE
    Emily Everage
    Jan 5, 2026
    1.0
    For years I’ve come here hoping it would get better. Last straw was me waiting and waiting for them to open on time. They obviously knew and heard they had a huge line of customers but they ignored repeated knocks and ringing of doorbell. Completely rude to people’s time.
  • BB
    Brian Bailey
    Dec 24, 2025
    3.0
    Cannot understand why it is so slow
  • MA
    Manuel Angel
    Oct 29, 2025
    1.0
    DO NOT BOOK PASSPORT APPOINTMENTS HERE. Unprofessional and unpredictable passport agent. Passport agent will not honor appointments or give notice. Save your time and go somewhere else.
  • JD
    Jeffrey Deneau
    Oct 27, 2025
    1.0
    Opens at 830. Employees are in no rush, it is 850 and they are ignoring all customers waiting to get into the building.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.