United States Postal Service

2.0
127 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1112 Green St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1112 Green St, Norfolk, VA
23513, United States

Hours

Reviews

2.0
127 reviews
5 stars
28
4 stars
4
3 stars
2
2 stars
4
1 star
89

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with mail and package deliveries, including misdelivered items and packages marked as undeliverable without attempts being made.

Customer Service

Feedback highlighted a pattern of rude and unhelpful staff interactions, with many customers expressing frustration over poor service and lack of accountability.

Inconsistent Hours

Many reviews mentioned that the post office frequently opens late or closes early without notice, leading to customer inconvenience.

Positive Staff Experiences

Despite the negative feedback, some customers noted positive interactions with specific staff members who were helpful and friendly.
  • NH
    Nish H
    Dec 13, 2025
    1.0
    IM SICK OF THIS PLACE! MY MAIL CARRIER FAILS TO DELIVER MAIL! This has happened MULTIPLE times in the past 2 years since Ive lived here. I havent had any mail in a week. This is outrageous! I know how informed delivery works. Ive been using it since it started. I see the mail should be delivered but it never comes. My box is empty every. single. day. Not even a random solicitation. Bring me my mail already.! Im waiting for my bank card. Even the card company says it shouldve been here on Monday. I seen on informed delivery it should've been here on Monday. ITS SATURDAY! BRING ME MY MAIL!!
  • FY
    Find You
    Dec 9, 2025
    1.0
    The mail on e norcova isn't delivering mail.. over the last week she hasn't delivered our mail and I'm supposed to get my SS card.. and today 12/9/25 I seen her deliver to one house and then past at least 20 house's and turned so I couldn't see if she delivered the rest of e norcova.... This is pathetic.. the SS office said their sent my card out the 25 of November and said I would have it by 2 weeks.. where are my taxes going since I pay y'all's paychecks
  • NM
    Nancy Mack
    Oct 1, 2025
    1.0
    They never answer the phone and seem to mess everything up
  • CM
    Cody Magnuson
    Sep 25, 2025
    1.0
    The workers there are so lazy. It seems like every day they put a sign up on the door with a random reason why they can’t see customers. Today it said the building was flooded. It’s about a 25% chance they are open during their actual hours when you stop by.
  • SS
    Sarah Shaheen
    Sep 17, 2025
    2.0
    Got there at 8:48. Someone behind me rang the bell and the employee came out saying “I don’t know why they’re ringing the bell, we’re not open.” But you open at 8:30. Hmm. Then she was generally unpleasant. They have a survey about your experience as you check out but not only can she see your answer that makes it awkward but she was hitting the happy face for people. I thought this was convenient on my way to work but I’ll go to another location from now on.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.