United States Postal Service

2.1
143 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 600 Church St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
600 Church St, Norfolk, VA
23501, United States

Hours

Reviews

2.1
143 reviews
5 stars
31
4 stars
8
3 stars
3
2 stars
5
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, and dismissive.

Delivery Issues

Many customers reported consistent problems with missing or misrouted mail and packages, leading to significant frustration.

Communication Problems

Customers experienced difficulties reaching the location by phone, often encountering busy signals or unresponsive staff.

Passport Services

Several reviews indicated dissatisfaction with passport processing, citing unhelpful staff and lack of necessary resources.

Location Management

The facility has been criticized for being closed during operating hours and for poor maintenance of the premises.
  • AM
    Alicia Maszk
    Dec 24, 2025
    1.0
    Requested my mail to be put on hold while being out of town, and they continued to deliver my mail the entire week. There was an email notification sent to the management team to notify the carrier to stop delivering and to hold the rest of the mail, but they didn’t relay the message. You also can’t speak to the managers until after 1 because they are in meetings from 11-1 Monday through Friday.
  • ON
    Otep Nanula
    Dec 19, 2025
    1.0
    They always misroute packages that causes delays on delivery. Someone in their distribution center is not doing their job properly and got to have their eyes check. It's very annoying because it happened several times now. I'm from Chesapeake and they would send my package to somewhere in NC post office, then back do Dulles,Va. Usps is a complete mess.
  • TT
    Tatar Tatar
    Dec 11, 2025
    1.0
    Plate # 3E20871 He is intentionally blocking my main entrance and my loading dock I warn him but he responded call the police if u like i am not moving i will stay right here he get in his vehicle and starting eatin his lunch while i was waiting for him to move his vehicle from my property Check it out the video i posted
  • RM
    Rac Maloy
    Dec 2, 2025
    1.0
    My mail and packages constantly show up missing even though it says delivered. This has been going on for the past 6 months. Im filing a complaint.
  • SE
    Summer Erdel
    Nov 3, 2025
    5.0
    Nicest woman ever working up front. Just make sure you being all your passport documents! They are busy and don’t have time to wait for you to gather everything.just Be prepared so that everyone can have a smooth appointment :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.